DOUBLETREE BY HILTON PHOENIX -

Renovated rooms and the best front desk staff! Jhoy is great, always remembers my name and has the best customer service skills!!! I will always stay here when I'm at Gilbert!

We were a bit hesitant about booking this hotel based on the reviews however, trusting the Doubletree brand we took a chance due to its convenient location. Upon arrival, we were warmly greeted by David at reception. He was courteous and professional, going out of his way to make us, Diamond members feel welcomed. The renovation was complete and looks inviting. Ambiance was simple, clean modern. Decor was more upscale than anticipated with comfortable bedding and furnishings. Having everything we needed for a comfortable weekend including two pools a hot-tub and an outdoor resort like atmosphere without the fees. Food: Having only breakfast, except for the scrumptious, welcome cookies, and refreshing fruit flavored water, I can say that breakfast was reasonably priced and satisfying. There was a 24 hour sundry and snack area that offered light meals, snacks, beverages, and even wine/beer. So why not a five star review? Well, it was noisy. Not so much the hotels shortfall, more the fault of other guests; talking loudly in the hall and consistently slamming their door. Would I return? Yes, prepared with earplugs.

Adquate hotel, kind of updated but you can tell they didn't spend lots doing it. Restaurant is kind of sad and small and the pool is pretty small too. I was here for a wedding in the area. The staff was friendly and the price was good. it's a pretty basic place but was good for my needs. If I needed to stay in Gilbert again, I would return. Good upgrade to Jr. Suite as a diamond member too. Cannot complain. Better than the reviews here say it is.