Mesa Travelodge

I had the misfortune of having to deal with this dishonest hotel operator when the sudden death of my father forced the need to find quick accommodation in the Mesa area at the end of November. There was a booking error on Expedia and the reservation was cancelled within 3 minutes but this dishonest operator took the money and refused a very reasonable refund request. There was never any stay at the property but this hotel just took the money and ran! I exchanged messages with two "supervisors" at the property who identified themselves as Milton (spoke with him on the phone) and Conrad (via email), both times the story changed considerably but bottom line was they refused to provide a refund claiming not to have the money from the transaction while acknowledging that the hotel had provided NO SERVICE and there was NO ACTUAL STAY AT THE PROPERTY. The level of dishonesty was shocking and unwelcome since I was already dealing with a death. Wyndham Group has so far provided zero help as well. There are many hotels in the Mesa area, most seem to be honest but this operator is DEFINITELY NOT! ALL POTENTIAL CUSTOMERS BEWARE this hotel will make a reservation then later claim it is non refundable, THIS WILL NOT BE DISCLOSED UP FRONT. They will continually deny that they have the funds (they do) for the refund and they will change their story OFTEN. Save yourself a potential headache and stay at another hotel, this place cannot and will no conduct their business in an honest and reasonable manner!

This Travelodge n Mesa was a great place to stay. The rooms were very clean and the hotel staff was friendly and accommodating. I will definitely stay here again when my business brings me back to Mesa.

This property is very long in the tooth, at best. When we checked in, we had a choice between internet service or a microwave oven, as the rooms coincidentally seem to have one or the other. The rug in our room was worn and very dirty. You could feel the grit when walking in bare feet. However, the front desk person was personable and informative. The room was quiet. The bed was reasonably comfortable. The bedding was threadbare and there was a human hair on the sheets when we turned them n down for the first time. The pillows were either not Wyndham pillows or they had been laundered so many times they lost their fluff. They only serve the Travelodge Bear Bites breakfast during certain times of the year and while we were there wasn’t one of them. All they served was coffee and juice. The owner seems to have a thing with 11.55. You can rent a microwave oven for $11.55 a day. If you have a pet, it’s an extra $11.55 a day. The late checkout fee is $11.55 an hour. We wouldn’t stay there again.