Best Western Sonora Inn & Suites

The staff was all great. They were wonderful and helpful and very happy. They made us feel very comfortable being there although the army was thereand we didn’t get to use the pool services at all and that was sad. We stayed stuck in the room the whole time because of army and their behavior wasn’t all that great but the hotel was great all itself.

We are guest in the best western hotel in Nogales AZ , since 2 days ago we checked in the hotel front desk some women told us the water pipes burst in all of Nogales, AZ and there’s currently no water… well we are doing construction on the food city in Nogales and there’s water in the store. They’re lying and still charging guest instead of turning us away and giving our money back, they wanted to charge me a whole night because I forgot my luggage and there’s still no running water, there’s 3 of us and none us couldn’t shower due to no water! This should be illegal ! We checked in since Thursday June 26, 2025 and we’re scheduled to check out today Saturday June 28, 2025 I’m picking up our stuff now at 12:51 pm and there’s still no water, my boss spoke with the front desk and they tried to tell her the same thing that all of Nogales didn’t not have any water and that’s just a complete lie they’re making up to COVER their a**. NO RUNNING WATER for guest to even shower, brush their teeth or not even to flush the toilet this should be illegal! The hotel will not disclose it unless you say something and when you do they’re lying about all of Nogales not having water when it’s just that hotel ! The front desk lady’s is so money hungry she wanted to charge my boss an extra night bc it was after check out and we left our stuff their my boss then said hold on but my guts haven’t even showered since they arrived 2 days ago and they didn’t complain until now! And the front desk lady said I won’t charge you another night for late check out but we will charge you for last night, meaning Friday night 6/27/25 into Saturday morning 6/28/25, she said it’s already been paid for through EXPEDIA it was prebooked n paid!!! NEVER AGAIN HORRIF EXPERIENCE IM CALLING THE CITY ON THEM ITS INHUMANE!

EXCELLENT SERVICE THANSK FOR MAKING OUR STAY A GREAT ONE THE MANAGER IS SO KIND AND ALWAYS WORRIED ABOUT YOUR STAY, NEXT TIME I VISTED NOGALES FOR SURE I WILL STAY THERE. YOU HAVE GREAT SERVICE, BREAKFAST AND YOUR ROOM ARE SO CLEAN. Congratulations to the whole team