Motel 6 Ft Smith

How do I know the rooms are not cleaned between patrons? I have to check out by 11 am because I don’t get paid till later in the day. Check in at 3 pm, it’s the same room I checked out of that morning. The food I forgot was still in the fridge. The used towels and wash cloth were just folded for the next patron to reuse. The bug corpses were still all over the bathroom and shower stall. I knew the microwave was clean because I moved it to remove the cracker wrappers behind it and wipe down the sticky table. I did not get much sleep because I kept knocking cockroaches off the bed. Even with the lights on (which half don’t work) the cockroaches ran rampant over everything. The only reason I was on the first floor was because I am handicapped and the stairs were too treacherous. What motel has non smoking on the second floor only? A positive: the afternoon check-in lady was personable and helpful as best she could be.

Absolutely the rudest clerk I have ever experienced. Reserved room for a team member and thought it was paid online. They said they could not then take card over the phone that I would have to pay online or call customer service for Choice Hotels since that is where I booked. She did not even have the customer service number. When I found and called customer service they said "the hotel canceled your reservation" probably because I told her I didn't understand why she could not provide the number or tell me how to pay online. Customer service said she should have sent a credit card authoriztion slip to the business to pay that way. In the end, my team member left the hotel. Someone came out and said they had bedbugs.

I attempted to stay there the week before and made a reservation online and when I got there at 2am I realized I made the reservation for that day not the previous night. So I asked if I could just change it and I was told there were no rooms. So I called customer service then the employee on duty told me that if I could pay full price instead of using my points and partial payment I could get a room. I didn’t have enough money to do that so I couldn’t get a room that night. So the following week I made a reservation using my points and a partial payment of $17 when I arrived I was told that there was a $50 deposit but there are no signs or anything online about a deposit I also called customer service and they told me there isn’t anything about a deposit anywhere so i reluctantly paid the deposit and was told id get it back at checkout. I checked out on the 26th it is now the 29th and still haven’t gotten my deposit back. I feel like it’s some type of racism at this establishment, I am African American. Because the same day the 26th I stayed again but this time I had my white girlfriend go to check us in under her name and we paid for the room and they didn’t ask for any deposit or have an issue at all it was a simple quick transaction. I am very displeased with the service and the room I stayed in was barely put together the door latches were barely hanging in the shower head was sealed with a dollar general bag instead of plumbers tape the door threshold didn’t seal at all light air and sound from outside was coming through the entire time. Horrible experience 1 star only because there isn’t an option for 0.