Holiday Inn Hotel Suites Rogers Pinnacle Hills

We really enjoyed our stay at the Hyatt House Bentonville in Rogers, Arkansas. The hotel was very quiet and accommodating to guests. It is also centrally located to several restaurants, a shopping plaza, movie theater and a mega church. The one thing that surprised me was that there was not a kitchenette. I did bring some food to cook (as I usual do at Hyatt Houses), but our room only had a fridge and microwave, which proved to be very helpful too. A clear employee stand out was Ms. Kathy in the kitchen during the breakfast hours. This woman is a saint. Every morning she would greet us and we actually looked forward to seeing her each day of our stay. She would tell us what would be on the menu for the following morning and spent time just chatting and being super pleasant. She would also take our plates when we finished too. One day I mentioned that I like to have peanut butter and jelly sandwiches for lunch. The next day, she had my take away box ready for me, completely unprompted. To all Hyatt corporates….”Kathy’s” are the people on your staff that make the guest experience wonderful and carry out your brand with exceptional excellence. Kathy did make a significant positive contribution to our 4th of July holiday vacation. She didn’t even seem phased in the slightest that she was working on a federal holiday. What a total sweetie pie!

Terrible hotel. Foul mildew and cigarette smell throughout the Hotel especially in the room. The lighting in the room is terrible and dull. Your room feels dark and eerie. The sofa was disgusting and stained with red and whit stains. Not sure. I asked for a new room and was given another room with the same foul smell and stained sofa. Shut the Hotel down and remodel. The TV capability is only cable. You cannot stream off the old TV.

The location was perfect, centrally located to many attractions. The staff was so exceptional in making our stay delightful.