EuroSpa & Inn

The place was tucked away in a neighborhood a little hidden gem. Staff was friendly, place was clean, beds were comfortable. It’s an older rustic type of place but it was perfect for what we needed! It was located in walking distance to downtown:)

We loved the breakfast each morning and being able to sit outdoors and enjoy the nice weather! The Inn’s location is perfect spot to be able to walk to the downtown restaurants! The pool and hot tub areas were also well maintained with great spots to sun or be in the shade!

My fiancé and I stayed here to celebrate our anniversary and were looking forward to experiencing everything downtown Calistoga has to offer. At $383.55 per night, we expected a clean, comfortable, and well-maintained hotel; something every guest should reasonably expect when booking a hotel room. Unfortunately, we woke up to find several cockroaches in the bed where we had been sleeping and were crawling on top of the bedding while we were under the blankets (see screenshot of video attached since trip advisor doesn’t allow videos or see my Yelp review for video). We documented what we observed with a video, immediately reported the issue to management, and chose to leave the property early because we no longer felt comfortable remaining there. We were initially informed and came to a verbal agreement in person that we would receive a full refund. However, we were later advised (once we had already checked out) that the resolution had been changed to a partial refund (50%) based on management's assessment of the situation of what they considered to be "a few bugs and some dust". While the issue itself was acknowledged and significantly downplayed, we felt the final resolution did not reflect the seriousness of our experience or the impact it had on our anniversary trip. For us, this was never solely about the refund, it was about losing a meaningful part of a special occasion due to conditions we did not expect to encounter nor should have at any lodging establishment. We are sharing our experience so that other travelers can make informed decisions before booking. Be very cautious when booking here. There are several other lodging accommodations in the area.