Regency Inn & Suites

I stayed in this hotel just to sleep with my daughter on a stay in Los Angeles. The hotel is old, it was clean. Motel style, with many rooms on two floors. Free parking, which is not very common in Los Angeles. We didn't use the pool, but we had one.

Unfortunately due to a serious problem with the staff of hotel I am forced to give a very negative review for this hotel, even though the location and comfort were OK. 1. When I booked a hotel I was information that breakfast is included in the price. When we arrived the hotel staff informed that due to Covid 19 the hotel does not serve the breakfast. This surprised us because the bars and restaurants around are working normally. But Ok. Nevertheless why then did they charge us the full price for the stay + breakfast? 2. The second issue is more serious. During check-in they took (in the reception) a deposit of 50$ (without any receipt) from us and informed that it will be returned the next day upon check-out. The next day we checked-out early in the morning and the lady on reception informed that she has no 50$ in cash and that they will return us money via the Visa card we had made the payment for the stay. I agreed because I believed that people are keeping their promises. Unfortunately to this today (18 days) the hotel has not returned our deposit, without any explanation why. I sent 3 emails (via Booking.com) to the hotel asking them to clarify the situation but I did not receive any answer! They just ignore us. I have been booking hotels via Booking.com for many years and such a situation never happened before at any other hotel in the world. I decided to cancel my next stay at this hotel (already booked) because of this situation. All of this is the reason why I do not recommend this hotel to anyone. If you decide to stay in it ask a refund of your deposit immediately upon check-out.

Customer service was beyond RUDE! I came to visit family in California. Upon arrival our family came over to visit us. They were NOT staying they just came for a swim. Before they even got in the pool gate I had a phone call from the office. The receptionist was VERY RUDE!!! Stating that they are not "MY guest they are yours and they are not welcome here." She then stated if I did not like I could go somewhere else. That is WHAT I DID! Never again will I stay here! Also the carpets are SO Dirty that my babies feet were BLACK from them walking without shoes on. The room LOOKED presentable but clearly could use a DEEP CLEAN!