Best Western Courtesy Inn

The rooms are remodeled and updated so much better :) Gopi was very helpful and checked me in so fast and its the lowest price for the hotels in El Cajon

Staff is always very nice and the rooms are very spacious

Me and my girlfriend had booked 2 nights with our dog at this inn. First red flag should’ve been the fact that the employees have to buzz you in to the office. Then as I’m providing my ID, I notice a sign that says “no refunds after 15 minutes after checking in”. As I was checking in, my girlfriend was trying to figure out where the dog-relieving area was. There was none, but there were plenty of signs everywhere saying “no pee/no poo” on the property. No grass. No trees. Literally no area for our dog to relieve himself so how is this pet-friendly?! We were tired from driving for a few hours so we figured let’s just give this place chance. The room was horrendous. There was tape on the door which prevented the lock from working. There were bugs on the walls!! Both lamp shades had nasty stains on them. The bathroom door was broken and missing some pieces of wood. The chair that was in the room was the nastiest piece of furniture that I’ve ever seen. It look like they picked it up from a dumpster. I ran back to the office remembering about the 15 minute rule! There was no way we were staying or even touching anything in that room! The employees tried arguing that the room was fine, the lamp shades are suppose to be that color, etc. After some back and forth he agreed to refund me and explained that I wouldn’t get my money back for a few days. Here we are about 2 weeks late and no refund yet. Nothing a payment reversal won’t fix! Stay away from this place!