RAMADA UNIVERSITY

Great hotel with friendly, helpful staff! This is what you expect when you stay at a hotel with a long standing Great reputation! Thank you Ramada! Great job and we had a great stay! And the breakfast was excellent as well!

My husband and I arrived at the Ramada Wyndham at 6:00 AM, exhausted after staying awake for 24 hours while my mother was hospitalized. Despite Priceline and the hotel website confirming a 7:00 AM early check-in, the front desk agent, Emiliano, rudely dismissed our third-party booking, refused to look for our reservation initially, and told us to wait until 8:00 AM. When we returned at 8:00 AM, a different agent told us no rooms were available and dismissed our previous interaction, telling us to return at 12 PM. No manager was available to speak with us. After waiting in our car again, we asked for an update at 9:00 AM and were suddenly given a room, though we were never notified. The room itself was unacceptable, smelling of cigarette smoke and featuring blood-like stains on the carpet. A supervisor later apologized and offered a 15% discount for a future stay, which I declined. Priceline contacted the hotel manager for a refund on our behalf, but the manager denied the request. When I later escalated the issue to upper management, they blamed me for wanting to check in at 8am and refused to acknowledge our concerns regarding how I was treated and the miscommunication. To make matters worse, they overcharged me for the early check in fee. At this point, the issue is not just about receiving a refund, it's about the poor customer service, lack of communication, and overall treatment we experienced during our stay. There should be accountability on the hotel’s part to ensure situations like this do not happen to other guests. You never know what someone may be going through, and a little compassion, professionalism, and clear communication can make a significant difference during an already difficult time.

Ran down hotel. Sketchy parking lot. Subpar breakfast food. Not worth the money. I would have rather paid more somewhere else.