JJ Grand Hotel

DO NOT BOOK THIS HOTEL if you need extra towel or any basic services you expect from regular hotel. We, group of 4, stayed 1 night and asked for 3-4 more towels since hotel provides 2. The male front desk agent sighed and laughed at me when I called because he claimed that I asked for too many. First of all, that is NOT customer service. Secondly, what kind of hotel ask a customer to come to lobby and pick up 2 towels? I did not expect any services from this hotel but you do not want to spend a single penny even if you have low expectations. If he explained to me nicely that housekeeping has left early and ran out of towels to begin with, I would totally understand the situation. Do not assume or decide what customers need and train your staffs how to treat customers professionally with some manners.

2N stay. Hotel is old but well maintained. We arrived at night, staff there was friendly and check in was easy. They were able to communicate well in English. Room was clean and bed was also comfortable. Nice view from room, only complaint was the heater which was quite noisy when turned on. Walking distance to many Korean eateries and amenities.

DO NOT BOOK OR STAY AT THIS HOTEL!!! If I could give this place -0 stars I would! Customer Service was HORRENDOUS, specifically Jenni at the front desk. My daughter was supposed to stay at this hotel during her birthday weekend in LA. There were homeless people laying all around and she feared for her safety. Jenni wouldn't do anything to help her. She wouldn't allow her to check in early and would not approve a refund even after the booking company called to request a refund numerous times. I too called numerous times and she would pick up the phone and hang it up every time. I've never witnessed such terrible customer service in my life, not to mention the hotel was a complete dump! If you care about your life and don't want to waste your money, stay somewhere else!!