North Bay At Lake Arrowhead

This is a nice do-it-yourself property that if things were up and running properly it would be very nice. (The clubhouse, pool, courts and gameroom, fitness center was open would be amazing. If it was stuff like a normal Resort it would have been way way better cuz the staff could have given us instructions on where to go and what to do and where to eat and all that but we figured it out

The resort location at Lake Arrowhead was excellent--about a 10 min drive from the lake itself and all the stores and restaurants. It was quiet and secluded, with attractive and heavily wooded grounds. Our unit was spacious, well appointed and was clean overall. However, there was much that could have been better. The "contactless" check-in process was confusing and some greater clarity about that would have been helpful (another couple arriving shortly after us had the same experience). We saw virtually no staff onsite during the entire week's stay. A/C would also have been nice (it was very warm during our stay and we were not advised about the lack of A/C until only a day or two before arrival), and two of the three sets of louvered blinds in the bedroom windows were not in proper working order (they were aged and really needed to be replaced). The resort's clubhouse, which included other amenities, such as pool, gym, tennis courts, etc, were all unavailable with no explanation other than, "due to unforeseen circumstances." The outsides of the units were in need of repair to varying degrees; peeling paint, rotting wood trim, broken plaster and cement--especially on the back patio/deck. And there was some sort of varnish/coating on the dining and living room coffee tables that caused virtually everything to stick to the tables, and no amount of soap and water would change that. It created a very "unclean" feeling on these surfaces.

Clubhouse was locked shut. Only correspondence was done via phone call. Pool, gym and tennis courts were off limits.