DoubleTree by Hilton Hotel MDR

Honestly very unsafe one of the people I was staying with seriously got hurt from a broken glass on the mirror it cut their hand very badly to the point where firefighters came and had to undergo 7 stitches INSIDE THE ROOM .it not only doesn’t end there the pool opens at 7:00 at I went down to take a swim at approximately 7:10 and they were still cleaning the pool guy then proceeded to leave I went in the pool he came back after a couple minutes and said to me he is still cleaning so I had to get out and on top of that not good coustmer service at all so this is my say on why the hotel mdr by Hilton is not a good hotel do not recommend.

There are lots of ways for a hotel to make their guests unhappy. The first is to promise some thing that they can’t deliver. I called the hotel directly to make a reservation, and I was swiftly transferred to their reservation line. When asked if they were on the water I was told yes. having lived in Marina del Rey. I did not remember this hotel being on the water, and I asked that question, but they assured me that it was. Upon arrival, it was quickly apparent that it was not on the water, although perhaps a mile away. That right there was a huge disappointment, and I should have realized they were not telling me the truth, as the price of the room was very reasonable for the area. In addition, it has the Doubletree moniker. It has been my experience with Doubletree Hotels are very nice. I would say this is one step up from a Hampton. Or maybe a couple of steps down from a real Doubletree. The downstairs lobby restaurant and pool area are very nice. Very comfortable very attractive. However the hotel is grossly understaffed. The restaurant only had two people working in it and they managed to keep everyone happy in the morning even though every table was filled and the bar was half full. The staff was clearly frantic. At dinner time it was the same thing. The front desk is understaffed. This is an airline crew hotel, which is generally a good sign, but the lines to the front desk are often long because there are crew checking in and out. My room was comfortable although the decor was not very well thought out. Especially in the bathroom. They had some funny little table underneath the sink that held the towels and it was exactly where you could bump your feet. Very much in the way. They had one small towel rack for the hand towels, that was next to the shower not next to the sink. There were no additional towel, racks, no hooks nothing. Carpeting needed to be shampooed in my room. It was sort of grungy and slightly sticky and also in the hallway is a great big stain. The hotel was very very busy. I don’t know if this is a year-round condition, or just happened to be because it was tourist season. Great location even though it is not on the water. It is near the water, but not on the water. When I asked for a late check out, which I asked, for the first day I arrived, and every day after I was told that they were full and could only provide a half hour late check out. That was not helpful at all. I offered to pay full price for the room, but they could not do it because they were too full. Again another disappointment. Won’t be staying here again there is a great deal of difference between ocean water and asphalt and I would’ve preferred a more upscale sleeping room. Hotel comped me half a night stay but really, the experience is generally disappointing.

I had a major breach of safety, security and privacy during my stay at this property this weekend. Yesterday, a room key was issued to an individual who was not listed on my reservation. This individual was able to approach the front desk, present her own identification, and gain access to my room despite not being an authorized guest on my reservation. This incident represents a significant failure of the property's security procedures and has caused me considerable concern regarding my safety and privacy. I spoke with the front desk manager in person regarding this matter, as well as several other service-related concerns I experienced during my stay. During that conversation, I learned that the front desk agent who granted access reportedly stated that the identification presented matched the reservation. This explanation is highly concerning and appears impossible, as I was not present at the property at the time, which can all be verified by parking records, front desk and security cameras. I was also very disappointed with my response from Hilton’s guest assistance manager when I called to inform them of this situation as my “complaint was recorded” but no recourse from Hilton guest assistance was provided. Very alarming experience that I hope does not happen to anyone else.