Marriott Anaheim

We booked a room with access to the lounge thinking it would be a better experience. Breakfast to forget. There was no hot milk or possibility of a cappuccino because the machine was broken. The only sweet thing to eat were chewy mixed berry muffins. Practically there was nothing to eat (a little fruit, eggs and bacon, and Greek yogurt). Rude staff; the concierge absolutely could not get us any hot milk for the baby when there is a bar downstairs. I was truly struck by a shameful breakfast in a luxury hotel. Absolutely not recommended!

Overall Rating: 107/130 - Solid. Class of Room Booked: 2 Queen Class of Room Stayed: 2 Queen with Balcony - Pool View (status Upgrade) Price per night (with taxes): $450 - Varied heavily - main night of convention over $600, others $180) The Quick Hits: Would I stay here again? Yes, for an event Value rating based on price paid: Fair (Price was higher than usual due to large event) The Details: Hotel Design Location and Layout: Location (10/10 – Met Expectations) – Its one of the two hotels closest to the convention center. The Hall C entry doors are less than a 3 minute walk from hotel entrance if the Grand Plaza is open (some events like this one close it for pre-function space and security.) Hotel Lobby/Common Areas(7/10 – Met Expectations) – It's a nice large lobby, with a decent check-in space off to the side making for good crowd flow. Oddly, one of the pool area entrances is through the bar. Hotel Amenities(8/10 – Met expectations) – Sit down and casual dining options (see below), gift shop, nice size pool with plenty of shade. Attached meeting space if needed. Room: Design and Layout (7/10 – Met expectations) – Standard 2010s Marriott layout with a new TV. Could have used another chair. Comfort(8/10 – Met expectations) – Beds were quite comfortable Condition(8/10 – Met Expectations) – Wear and tear consistent with a high traffic hotel that hasn't been remodeled in a while. Amenities(8/10 – Met Expectations) – Standard Marriott toiletries - the towels were better than usual. Staff: Front Desk/Service(7/10 – Met Expectations) – The gentleman who checked me in was a little grumpy, but everyone else was just fine. Housekeeping (8/10 - Exceeded Expectations) - Mostly exceeded because still daily. But the room was always cleaned immaculately. Other Staff (10/10 - Greatly Exceeded Expectations) - I'm putting the bell staff in this category. This was a BUSY and chaotic weekend and they HUSTLED to make sure everyone got what they needed but were always cheerful and willing to help. Food Service: Paid Dining: Restaurant/Cafe (8/10 - Exceeded Expectations) – While pricey, the food in the nFuse restaurant was really quite good and had a nice varied menu with plenty of options. Service was a little slow one night but they were packed. Room Service(NA) - Complimentary Dining: Breakfast (10/10 - Exceeded Expectations) - If you have lounge access, on weekends you will get a voucher for nFuse, which is a far superior offering. While nothing extraordinary in terms of offering, everything was kept hot and full, eggs made to order, and the service was great. Club/Executive Lounge (if Applicable) (8/10 - Met Expectations) - Standard Marriott exec lounge - small buffet breakfast, evening appetizers (voucher for restaurant on Friday and Sat when lounge is not operating food service), light desserts and 24 hour snacks and drinks. Other Areas: Special Perks(bonus points) - Other: Family Friendly: As much as any convention hotel - the pool is nice and the staff seems to do a good job of catering to kids as needed. Pet Friendly: Unknown Notes/Summary: If you are attending a convention next door, this is a solid option depending on pricing. That said, there are about 20 hotels within a 10 min walk, so check other options depending on plans. The location made it a great option to take things back to or get from room as needed. About my system - All scores are based on expectations, where 7.5 = met expectations, 10 is highly exceeded, and 1, well, something went horribly wrong. Expectations take into account a number of factors, such as price paid, brand, and location. They will vary greatly from the Waldorf Astoria to a Super 8. All scores are averaged and translated to a score out of 10. 1 Trip Advisor dot applies for each 2 points, so 4 dots is the most likely scenario.

The hotel has a bar, restaurant, pizza spot and Starbucks on site, and it's walkable to the convention center. The Starvucks also had chips and drinks (similar to a convenience store). The staff were all very nice, definitely A+ service. The room was big and seemed clean but the walls were quite thin.