First review I’ve written for motel 6, I’ve never felt the need to as my experiences have typically been good. Traveling with my husband and two dogs, I proceeded to check in to our room while my husband waited in our truck. I was first in line at the front desk when an employee yelled “NEXT”. Before I had a chance to get a word in the man continued off a scripted spiel asking typical questions necessary of checking in, however this mans tone and attitude was so angry and disgruntled from the moment he opened his mouth. I was hoping to express that I have anxious dogs a would require a room in a floor less populated (as I ALWASY do while checking in), however this mans tone was so rude and angry I could not fit a word in before he was barking at me about how stupid I was for having my reservation in a different name ( as it was booked by my mother). This employee was so horrid and rude that I was honestly in a state of anxiety and couldn’t even take my card out to pay without my hands shaking. I was also handed a poorly photocopied information sheet regarding their pet policy, which I would barely read and told to sign. All in all my check in experience with a passive aggressive, demeaning and rude man left me in a full blown state of anxiety. After 1 hour in our nasty room (1” gap under the door so our door dogs were terrified by other pets, floor boards peeling, mould riddled AC unit and dirty sheets) ended up just leaving the premises to find a more suitable accommodation with friendly front desk staff. Never in my life have I been treated like such a second rate citizen, an inconvenience and a piece of s**t. Motel 6 Hollywood - get your act together and maybe hire some employees that don’t he a thrill of treating your guests like unwanted company. This single experience has made my husband and I change our opinion of Motel 6 - NEVER again will we be staying in one of our establishments. Shame on you and again please rethink your nasty, rude and disrespectful employees.
