HAMPTON INN AND SUITES MANTECA

I recently stayed at this hotel while attending our organization’s State meeting and had a truly great experience. The staff absolutely hustled and deserve to be applauded — every single person we interacted with was friendly, welcoming, and attentive. The manager was constantly on the move, checking in and making sure everything ran smoothly, which really stood out. You can tell this is a team that cares about their guests. The rooms were clean, spacious, and comfortable, and the location couldn’t be better — close to great restaurants and shopping, which was a huge plus during our stay. I would absolutely recommend this hotel and wouldn’t hesitate to stay here again.

Checked in and discovered yellow, crusty vomit on our sheets. Housekeeping came and changed the sheets. But, insisted the room was clean because she saw a housekeeper in our room earlier. We notified her that our air conditioner was not working. She called maintenance. Maintenance came and after trying everything could not get it to work. He suggested because it was cool outside to open a window. Open a window?? We were on the first floor. Is that safe?? He told us he would notify the front desk that he could not fix the air conditioner. We went out to dinner and came back because it was hot in our room. I am disabled and have a permanent disabled placard. We park in a disabled parking spot next to the pool and I hear this woman cussing next to us. She was smoking and guess what?? She was wearing a Hampton Inn shirt!! It was an employee. Wait, it does not stop there. She asked us to move because her son was coming to give her truck a jump because it would not start. My husband tried to be nice and moved to to another parking spot further away. Unbelievable!! You don’t ask a disabled person to change parking spots. Next morning, breakfast was just ok. Gravy was runny and biscuits hard. Went by the front desk and reported what happened with our sheets and air conditioner and asked for a partial refund. I told him maintenance was supposed to notify the front desk. He told me the night shift left him no notes. Total lack of communication. He told me because they already charged my card he could not do it. He offered me Hilton honor points. I went back to our room and my husband was in the shower and discovered the shampoo conditioner completely empty. Went back to the front desk. He gave me a refill dispenser. I go to take my shower and guess what?? No conditioner. Completely empty!! There is no way anyone cleaned our room. No way at all. They should have checked the shampoo and conditioner levels. I am shocked at the staff. Housekeeper sticking up right away for who ever supposedly cleaned our room instead of reporting she would speak to the employee. Maybe the employee needs to be retrained? Maybe her work needs to be double checked when done? Maybe we should have been offered another room when maintenance could not fix our air conditioner? Maybe staff needs to be retrained in how to treat customers. Not cussing around them and asking them to move out of their disabled parking spot. I want a full refund and hope improvements are made with staff at this location.

Don't be rude. It serves no one and you end up with a poor review. Thank God we were there for just one night. The place is cute, it is pretty clean and our room was a decent size. It is an average room. Parking is easy. The place is safe. They have an outdoor pool which looked nice. We did not use it so I can't say much about it, but it looked fine. They have free breakfast in the morning and it was terrible. We had to go elsewhere for breakfast. It is in a good location. I will never stay there again. They are awful. We went to check in and of course we had reservations. Our room was ready, but it was not quite check in time yet so they made us wait. The customer before us was treated so badly. She had a service dog. She had a cane. She was disabled. First, she was rudely told 75$ for the dog. The woman tried to explain it was a service dog and thus no fee. They were just not having that. I thought she was going to start crying. It was all I could do to stop myself from teaching this obnoxious person law 101 as to service animals. I kept my mouth shut. They then told her she would get a different room because of the dog. Whether they ended up charging her I have no idea, but they treated her like dirt. That is not okay. Ever. We got to our room and it was not fully cleaned. We called and they did it while we waited some more and some more. I finally asked about our room and was told it had been ready for some time and what was the problem. So nasty. I asked a question. I am not rude to anyone. This person was really testing my limit of how much I will tolerate. At breakfast the eggs were just the worst. I asked if they could make more. "NO." is what I got. The staff is just bad, the management clearly does not train anyone and I am just so done.