Had a hard travel day and was traveling alone for work. Checked in and was booked on the first floor. I didn't complain but the room was dark and depressing, and as a woman, I don't love first floor rooms anyway. Went back to the front desk and asked if they had anything else. I gave zero personal context. Alo (the front desk agent) was so kind. He didn't seem annoyed at all by my request. He even gave me a little upgrade. I really appreciated his kindness after the long day and the stay was really good, room was super clean and I was easily able to get more coffee. I would say the buffet could use some love for the price, but overall, I would stay again!
