Oakridge Inn

3.0 / 5

•

780 N Ventura Avenue

Reviews from Guests

3.0/5

Reviews

from real guests

MichaelK11749

I had numerous issues with this hotel, but only need to address one of them. I checked into this hotel and the toilet was broken. I immediately informed the front desk who said they would contact management and get back to me asap. After a couple hours of no response I followed up and was told that they had no other room to move me to and suggested I flush the toilet manually which meant I had to stick my hand into the toilet tank water to pull the chain to flush. Never heard back from management and had to manually flush the toilet after each use. Needless to say that is unacceptable. It's now 3 days later and I have yet to hear back from management. Avoid this place.

Kacellet

Fellow Travelers - I would highly recommend staying at a different hotel. I booked 3 nights at this hotel, through Expedia, since it had the best price in the Ojai area. The greeting I received at the front desk was not very professional and lacked good customer service. After ringing the bell for service, I waited for 10 minutes for someone to show up. Then I was asked to sign a document, on a tablet, that I wasn't able to read before signing, which later I regretted since it indicated that there are no refunds if you leave early. As it turns out, the mattress was old and had a bad smell, like old urine and a large bug was in the bathroom sink. Since the hotel office closes at 10:00 pm, I could not get help with the situation and ended up leaving that night. After speaking to Management the next day, they denied refunding any of my money. Expedia was also no help in getting a refund. This whole situation reminds me of another hotel stay where they had BED BUGS, but did not want to take responsibility for their old mattresses. My advice to you... pay the extra bucks and stay somewhere else.

michaelbV5646WU

This is a perfect value option for staying close to Ojai, and for families. Room was very clean, staff was friendly, and there are little touches that let you know the inn is well run. The "pool" is a large hot tub. Fun for the kiddos, relaxing for grownups, but you won't be doing laps. Close to McDonald's and Starbucks if you need it. 10 minute drive to downtown Ojai - Libbey Park. I would stay here again.

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