Extended Stay America Oakland - Emeryville

convenient location to where I'm going to visit my friends and relatives. Stayed few nights and did not encounter any issue. Breakfast was just fine, enough to start your day. Nearby store and restaurant available. Rooms are clean and good

I booked a room for only 1 night in this hotel with check in at 15 August and check out 16 August with BOOKING. When we went there the receptionist her name start with T , she said that if we booked with Expedia or booking or another website like that OUR RESERVATION WOULDN’T BE VALID AND SHE SAID THAT IN THAT CASE THE HOTEL WOULD BE FULL, other ways if we booked at the front desk they can you give us a room. When we ask for explanation,she said that she didn’t give a fu** because it wasn’t her problem. Then when we asked her name she raised her middle finger and throws her badge name and said “ take my motherfu**** badge”, then she started crying . After that she get out from the front desk and she threatened us. There were a lot of people that kept her calm and the block her to attack us (?). There was a camera that recorded everything. I hope that with this review, the HOTEL manager can take Serious measures for that girl , because she was crazy and her behaviour was unacceptable and Inappropriate

Abbiamo prenotato con Booking una camera per 4 persone, regolarmente confermata tramite mail e pagata. Al nostro arrivo, dopo un attesa di 10 minuti, ci viene detto che se avessimo già prenotato con Booking, Expedia o altri servizi di terze parti online, la nostra prenotazione NON era valida e l'albergo era da considerarsi fully booked. Alle nostre rimostranze la signora presente alla reception ha inveito contro di noi e alla richiesta di fornirci il suo nome ci ha insultato alzando il dito medio e gridandoci : " Do You really want my f****** name? F*** you !" Professionalità : 0 (zero) Un consiglio: togliete il Vostro nominativo da Booking (fra l'altro già da me informato del vostro terribile servizio) e scegliete meglio il personale che lavora da voi !!! MAI PIU' CON VOI - MAI We booked a room for 4 people with Booking, duly confirmed by email and paid for. Upon our arrival, after a 10 minute wait, we were told that if we had already booked with Booking, Expedia or other third-party online services, our reservation was NOT valid and the hotel was (for us) fully booked. Upon our complaints, the lady at the reception railed against us and when asked to give us her name she insulted us by raising her middle finger and shouting: "Do You really want my f****** name? F*** you!" Professionalism: 0 A personal advice: remove your name from Booking (among other things, I have already informed them of your terrible service) and choose the staff who work for you better!!! NEVER NEVER WITH YOU AGAIN