Best Western Plus Innsuites Airpark Ontario Hotel & Suites

Although the facility leaves much to be desired, a gentleman called Art at the front desk makes the place shine! I have traveled all over the world, and I can count on one hand, the times that I have met a concierge as hospitable, accommodating and knowledgeable as Art. Thank you for making our stay memorable, Art!

Sometimes traveling can be stressful, but staying at Ontario_Airport- made it so much easier. The staff were warm and welcoming from the moment I walked in. The room had a calm vibe — tidy, cool air, comfy sheets. I liked how everything just worked: Wi-Fi was fast, shower had great water pressure, no weird noises at night. Plus, the price was totally fair for what you get. It felt safe and peaceful, which is huge for me. I’d totally recommend it to anyone visiting the area.

Booking: We prepaid, but upon arrival, we had to make a new reservation and pay again because the hotel wasn't properly connected to booking.com. Much time wasted with booking.com and d'Lins (their registration at booking.com is wrong) to get the obvious refund. Room: The room was dark and run-down. The fridge and TV weren't working, but most importantly, the AC was crucial due to temperatures exceeding 100+ F. However, the AC only blew hot air, and the room was at 85 F (29 C), so we asked for a new room. We checked 3 rooms with malfunctioning AC until we finally found one that worked. However, an hour after changing rooms, the AC in the new room started leaking water all over the floor and kitchen area. We had to move again. A new receptionist behaved oddly, as if we were to blame for the AC problems and tried to deny us keys to the old room while we were moving our luggage. The third room had a functioning AC that cooled well, but the thermostat was broken, so we had to turn it off in the middle of the night when it got too cold. As expected, we woke up in a sauna. Other: The jacuzzi didn't work. Continental breakfast included = Very little food and nothing edible. I didn't want to try more rooms. We switched hotel and spent the last two nights at a functioning hotel nearby. Most staff were friendly, but they had limited authority, and friendliness can't make up for the condition of the buildings. Got a 50% discount. Will not stay there again for free.