Courtyard By Marriott Palm Springs

3.0 / 5

•

1300 East Tahquitz Canyon Way 92262

Reviews from Guests

3.0/5

553

Reviews

from real guests

Michigan0718

This review, unfortunately, is solely based on the awful experience I had with the assistant manager of the property, Mario. We checked in on a Monday afternoon and was offered the option of having a $20 credit for food and beverage every day during our stay due to me being a titanium elite member. We were handed one card with the verbiage $20 credit per day, the dates and our room number. Very cool, right? Well we surely took advantage and ordered a drink or two or a snack from the mini restaurant they had each night. When I went to check out, I noticed the credits weren’t applied so I brought it up to the person checking us out, who happened to be the assistant manager, Mario. I was then told that I needed to present that little card when I got my food/beverage or the credit wouldn’t apply. Now 1- I’ve never heard of this, at every hotel I’ve ever stayed at (and I have about 1800+ nights in hotels due to work, etc) I’ve never had to present a piece of paper to get a room credit for food- if you charge it to the room- it just comes off. After stating that I wasn’t aware of this as I wasn’t told this during check in upon receiving my little card- I was rebuffed with the statement “well, it’s obvious”. Nowhere on this little card, did it state that either. After being condescended to for the 3rd time, I had enough and stated I’d be mentioning him specifically when I get my usual surveys. Well, apparently he did not care- and even told me so staying specifically “go ahead, I’m not scared of that at all”. I was able to get one credit for $20 but guy wouldn’t budge on the other 2 days. I find this extremely frustrating as someone who’s a decades long loyal Marriott guy that this person was that rude and unprofessional- over $20. I even asked my wife, was that me? Thinking maybe I was talking like a jerk or something- her reply was no- not at all- until that guy started being a (blank). Quite a shame as the hotel itself was pretty decent. We come every year after stagecoach to lovely Palm Springs and usually stay at the Hilton down the steeet. I had some extra Marriott points so figured we’d give this a shot this time. Sadly, due to this individuals awful condescending personality- we will be revisiting the Hilton instead our next years.

JC_Cheese_25

Location is great. You are not far from the heart of shopping and restaurants on Indian Canyon Road. We were able to walk from hotel, but you will get your steps in (it's about a mile). Check in was quick and easy. We had a view of the pool from our room. Pool is nothing fancy, but we saw many families and kids having a good time. Fitness center is above average. Modern and working gym equipment with enough square footage for several people to exercise without center feeling crowded. Our room was very clean. Bed comfortable. Very standard set up for a Courtyard property.

gzicherm

The hotel is well-located, clean and well-maintained with comfortable rooms and some surprisingly good views. However, what really stands out is the staff. Keegan, Katie and the rest of the team really go out of their way to make stays memorable and to be helpful to customers whenever needed. Have stayed here a few times now, and looking forward to returning soon.

Facilities Details

Pool

Free Wifi

Fitness Center

Laundry

Wired Internet

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Toiletries

Garden

Visual alarms in all public hallways

Elevator

Meeting stationery

Accessible route to the registration desk

Wi-Fi in public areas

Newspapers

Baggage Storage

Convenience Store (on site)

Business Center

24-Hour Front Desk

Daily Housekeeping

Smoke-free property

Snack Bar

Self Parking

Terrace

Concierge Service

Pool

Free Wifi

Fitness Center

Laundry

Wired Internet

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Toiletries

Garden

Visual alarms in all public hallways

Elevator

Meeting stationery

Accessible route to the registration desk

Wi-Fi in public areas

Newspapers

Baggage Storage

Convenience Store (on site)

Business Center

24-Hour Front Desk

Daily Housekeeping

Smoke-free property

Snack Bar

Self Parking

Terrace

Concierge Service

5 Available Room Types

Suite, 1 Bedroom

Sleep comfort items

Close-caption TV

Daily newspaper

Air Conditioning

Blackout curtains

Desk

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Shower

Visual alarm

Lever handle on door

Braille and tactile signage

DVD/CD player

Fold-up bed

Sitting Area

Non-smoking

Carpeted

Adjustable height hand-held shower wand

Laptop workspace

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Free Wifi

Towels

Telephone

Lowered electrical outlet

Lowered view port in door

Deadbolt on door

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Daily housekeeping

Clothes Rack

Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Sleep comfort items

Close-caption TV

Daily newspaper

Air Conditioning

Blackout curtains

Desk

Free Toiletries

Cleaning Products

Roll-in shower

Interconnecting Room(s) Available

Shower

Visual alarm

Lever handle on door

Braille and tactile signage

DVD/CD player

Sitting Area

Non-smoking

Carpeted

Adjustable height hand-held shower wand

Bar

Laptop workspace

Refrigerator

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Free Wifi

Towels

Telephone

Lowered electrical outlet

Lowered view port in door

Deadbolt on door

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Daily housekeeping

Clothes Rack

Room, 1 King Bed

Sleep comfort items

Close-caption TV

Daily newspaper

Air Conditioning

Blackout curtains

Desk

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Shower

Visual alarm

Lever handle on door

Braille and tactile signage

DVD/CD player

Fold-up bed

Sitting Area

Non-smoking

Carpeted

Adjustable height hand-held shower wand

Laptop workspace

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Free Wifi

Towels

Telephone

Lowered electrical outlet

Lowered view port in door

Deadbolt on door

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Daily housekeeping

Clothes Rack

Room, 2 Queen Beds

Sleep comfort items

Close-caption TV

Daily newspaper

Air Conditioning

Blackout curtains

Desk

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Shower

Visual alarm

Lever handle on door

Braille and tactile signage

DVD/CD player

Fold-up bed

Sitting Area

Non-smoking

Carpeted

Adjustable height hand-held shower wand

Laptop workspace

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Free Wifi

Towels

Telephone

Lowered electrical outlet

Lowered view port in door

Deadbolt on door

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Daily housekeeping

Clothes Rack

Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

Sleep comfort items

Close-caption TV

Daily newspaper

Air Conditioning

Blackout curtains

Desk

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Shower

Visual alarm

Lever handle on door

Braille and tactile signage

DVD/CD player

Fold-up bed

Sitting Area

Non-smoking

Carpeted

Adjustable height hand-held shower wand

Laptop workspace

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Free Wifi

Towels

Telephone

Lowered electrical outlet

Lowered view port in door

Deadbolt on door

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Daily housekeeping

Clothes Rack

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

Self Parking

Food & Drink

Snack Bar

Front Desk Services

Newspapers

Baggage Storage

24-Hour Front Desk

Concierge Service

Entertainment and Family Services

Meeting stationery

Smoke-free property

Business Facilities

Business Center

Shops

Convenience Store (on site)

Common Areas

Terrace

Cleaning Services

Laundry

Daily Housekeeping

Internet Access in public areas

Free Wifi

Wired Internet

Wi-Fi in public areas

Miscellaneous

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Toiletries

Garden

Visual alarms in all public hallways

Elevator

Accessible route to the registration desk

Pool