This has been the absolute worst experience in my entire life, considering I traveled extensively in Europe for 20 years it really takes the mick. I booked via booking.com and when arrived to check in, there was a lady who couldn't speak English at all. She kept showing me her mobile phone which didn't have a speaker on repeating "talk him". I couldn't hear the person and didn't know what is happening until the man on the phone shouted "get the f..k out of here". The lady couldn't communicate at all and I couldn't understand what was I to talk about. I was not comfortable to be using this lady's phone, potentially sharing my details with some stranger on the phone who could be anyone, in these days of scams everywhere I do try to be careful. I didn't know why I was asked to "talk him" when I was showing her my ID. She never said it was the manager on the phone. I was completely thrown off, stunned and walked away to ask my husband for help to whom this manager complained about me giving hard times to his wife. When we finally got in, the furniture and windows were all broken and in disrepairs, the room was in a terrible state. Window in the bathroom completely broken. There is no excuse for this whatsoever. It was very noisy, lot of banging all through the night and a lot of noise from the road. The website states checking out time at 11:00 am, and we left the room at 10 am to just get coffees in a cafe next door. We were back at 10:10 to drink our coffees in the room and use the bathroom and then leave. They unscrupulously locked us out of the room even though we have not checked out yet. I was not willing to approach the aggressive owner who used swear words towards me, so we just left. We got treated like criminals because we believed we deserved minimal manners and a standard. I do accept that European standards are not applicable to US, but still this has been a hell of a shock. I have stayed in over 400 hotels all over Europe, Greece, Spain, Italy, Portugal, Czech, UK, Ireland... I have never came across anything even close to such manners and behaviour. Anyone from Europe, please do avoid this place.