Mother Lode Motel

This place charged me through booking.com and in person and would not return my money. As I walked out of the office I asked if AC worked and he assured me it did. The room was 100+ degrees and he wouldn’t answer the phone. There were like two other customers in the whole place and it was filthy and Creepy

The worst experience I have ever encountered ! Booked via booking.com let the motel know that we would be bringing a dog. We show up and the man working the desk said the dog cannot be left alone and it is an extra fee. He only wanted cash for the extra fee but settled for a Venmo for the fee. We left for a short period of time and he called to complain about the dog so I came back immediately and he deactivated my key card and would not allow me to go back into the room. He then proceeded to yell at me and say "I snuck into the room when the cleaners were cleaning". That was after he stated he let me know not to leave the dog alone. He also said that my dog was in a "non dog friendly room" even though he gave us the keys to the room. The way he yelled at me and would not let me back into the room to get my belongings or dog was absolutely insane and horrifying. Let him know the police were on the way, when I was standing outside of the room a younger worker came out and said "would you like to go into the room?" And I said yes, then he let me in and I let him know that the police were on the way for the man working at the front desk. I understand not being able to leave the dog alone, but letting us know that beforehand I would've made other arrangements. The worst experience ever! Do not give this business any money ! I'd give zero stars if I was able to.

What a joke! Reserved a room at the Mother Lode Motel on Expedia because they had a swimming pool. Called the day of our arrival just to confirm details. The "lady" tells me the pool is closed for renovations. I tell her because of a recent back injury I only booked the hotel because of the pool. Nowhere does it say the pool is closed. I politely ask her to cancel my reservation. She is very aggressive and says the pool closure is on their website. They don't even have their own website!! I told her nowhere on Expedia did it say they didn't have a pool and could she please cancel the reservation. She was very aggressive and rude. I asked her if she really wanted to force me to stay the night and leave her a bad review for a $100. She said I should have read the website (which remember doesn't exist). I looked again at several websites and nowhere does it say their pool is closed. I called her a second time just to give her an opportunity to be a decent human being. She said only Expedia could cancel the reservation which I questioned as I had to pay her when I checked in. She declined to be reasonable. I messaged Expedia and finally got a real person. They called the woman at the motel and confirmed the pool was closed and falsely misrepresented. Expedia cancelled the room and confirmed she could have easily cancelled the reservation. The selfishness, greed and dishonesty of this motel is beyond understanding. Do not support a business like this! I have been a businessman for over 40 years and I have "lost" or given up on various amounts of money to maintain my reputation and integrity and to make sure my customers are happy. I am shocked by this motel's blatant dishonesty and greed. ( I got another motel 20 minutes the wrong direction but it had a pool. My back and my wife were happy....) This motel could have gotten a good review if they had just been honest and fair. Just saying....