Best Western Plus Poway/san Di

BEWARE! This hotel is more concerned with taking your money than providing a service. We checked in late and the door was locked. I looked around and stood there wondering how to get in for a few minutes. Someone then emerged from the back. There was a sign beside the door saying No occupancy so was nervous. My reservation was still there. Had me sign and initial all the forms about no keys, no smoking or fines will happen. Was assigned a lower level room (118) and upon opening the room we were punched with a very strong smell of marijuana. I went to call and my phone was dead. I looked to see if it was plugged in the wall and it was. So I went back to the office to let him know. Again waited for him to come open the door. He said sorry he can’t do anything but give me an air freshener for the room. He hands me a scented febreeze bottle. I told him my phone also didn’t work and he just shrug his shoulders. I arrived at 4:30 am and there was no other occupancy. I wasn’t given any other option and leaving would mean I still needed to pay as it was less than 24 hr cancellation. So go back and spray the room and now breathing in air freshener and marijuana… so we turn on the air conditioner. It sounded like it was ready to explode. I was hoping it would take care of the smell but just added to it. I turned around to put my purse down and on the bed there was dead bug wings and paint stains on the comforter. I pulled the sheets back to check for other bugs and the mattress was double sheeted to prevent bug spread I’m assuming. We decided we wouldn’t bring in our luggage just in case and slept in what we were wearing. I sat on the bed and looked down and there was hair all over the carpet. Did they even clean the room? Went to the bathroom and my feet stuck to the tile. Looked down and there were stains all over the floor. The tub had rust all over and I definitely wasn’t comfortable staying. Exhausted And not able to call as the phone still didn’t work, we decided to rest for a couple hours, eat breakfast and go. I woke up a couple hours later and went into the fridge where my daughter put our water bottles. The fridge was so off balance and was broken in one side. I went to the front desk to return the air freshener and was told the night guy didn’t note any issue. She apologized and asked me to send her pictures and would contact manager. We went to the breakfast and the counters were disgustingly dirty. No kitchen person. There was a lot of missing items and I went to front desk to get refilled so I could have bread. The sausages were barely brown and looked uncooked. Apparently they are precooked and the night guy makes breakfast before he leaves at 8 and sits there in the pans until breakfast is done. The front desk girl brought out bread but couldn’t clean the counters. Went back to the room to compose the email and while in the middle of doing it the housekeeper came in without knocking, food in her hand and stuffing her face. I asked what she was doing and she said you checked out. I said obviously not. She proceeded to argue with me with her mouth full until I yelled get out! I’m finished the email and went to the front office. Now the front desk clerk was mad because I put in there about breakfast and was snotty to me. Sorry you don’t do your job I will call it out. She said she sent the email to her boss. I got a response later that day that flabbergasted me. They told me they offer alternative room and if not available are able to cancel for free which was NEVER given as an option. When I told them that the response was there were no notes so won’t refund any of it as services were taken. Then wished me a good day. Do not stay here. They don’t care about your safety, cleanliness or working items. As soon as they can get your money hey will wash their hands of you.

Ever since I was really young, I have taken countless trips to San Diego, staying at various hotels all around. The Best Western Poway/San Diego Hotel is an affordable motel-like hotel in the quiet suburb of Poway, located around 30 minutes north of Downtown San Diego. I stayed in a room with 1 king bed on the 2nd floor of this hotel for 1 night during Comic-Con weekend in July 2026, paying around $268 / night before tax. On a scale of 1 to 5 stars, how many stars does the Best Western Poway/San Diego Hotel get? It’s going to get what? It’s going to get 2.5 stars. So now I will go into the pros and the cons as to why this hotel got 2.5 stars and why it didn’t get 5 stars: PROS: 1. Quiet, Safe Neighborhood - The 1st pro is that this hotel is in a safe city and neighborhood. Poway is one of the safest cities in and around San Diego. The area surrounding the hotel was pretty quiet, especially at night. 2. Nice, Friendly Staff - The 2nd pro is that the staff were very nice and friendly. The staff were kind during check-in and check-out, and gave a free bottle of water at check-in. They made the process very quick and simple. 3. In Room TV - The 3rd pro is the TV inside the hotel room. The TV has various channels, from the local news to the Disney Channel to Cartoon Network to the Discovery Channel, and much more. CONS: Now as to why this hotel did not get 5 stars. 1. Far Away from Major Tourist Attractions - The 1st con is that this hotel is far away from many of San Diego’s most well-known attractions. A drive to Downtown San Diego or Balboa Park takes a minimum of 25-30 minutes and can take longer during rush hour. If you’re looking to stay near the action and the attractions, find a hotel closer; this place ain’t it. 2. Lack of Elevators On Site - The 2nd con is that there are no elevators on site. Having 2 floors in the hotel and no elevators, it makes it hard for elderly travelers and those with heavy luggage to get up and down. 3. Lack of Good Signage in Hallways - The 3rd con is the lack of good signage in the hallway. After check-in, I felt lost for a few minutes trying to find my assigned room. 4. Limited Breakfast - The 4th con is that while I am glad the hotel offered free breakfast, the breakfast was very limited. Other than the sausage and egg patties and the fresh apple and orange juice, the rest of the food was mostly the basic apples and oranges you can take, as well as instant food. Within the egg and sausage patties, I felt the quality of the egg patties could have been better. Now on to the fatal cons on why this property only earned 2.5 stars: 5. Outdated Property and Deferred Maintenance - The 5th con is that the hotel and the room were very outdated abd in need of repairs. There was a lot of rust on the A/C controls. The floor on the bathtub was also not a pleasant sight to see; a lot of the paint was coming off, showing the bathtub’s age and deferred maintenance. Some of the handles on the drawers in the room were loose and/or coming off. The ice and vending machines by the parking spaces on the 1st floor also had a lot of condensation on them. The hotel and surrounding area can for sure use a major renovation. 6. Dirty Room - The 6th con and I would say the most fatal con was that upon my arrival around 9 pm at night, the room was not cleaned very well. The A/C area was rusty and dirty, the closet lacked a sliding door, the paint had already come off most of the bathtub, and there was even toothpaste from a previous guest left stained on the wall by the bathroom sink. Overall, what a disappointment. To sum this up, these pros and cons are why I feel the Best Western Poway/San Diego Hotel deserves 2.5 stars. Would the cons prevent me from staying here again? Unfortunately, they probably would, especially at that price point. I cannot give a good rating to a hotel that does not keep its property and rooms clean. Without elevators on site, I strongly recommend those with the elderly to avoid this hotel, especially rooms on the 2nd floor.While I enjoyed the fresh apple and orange juice in the morning, the outdatedness and the dirtiness of the room and property were a major disappointment. Would not be returning again for a long while.

Very good stay at the Poway Best Western. Great great customer service super welcoming and accommodating. Rooms are clean and kept well. Plenty of parking in the back and very easy to get to. I found parking in front of my rooms every night. Super convenient. Definitely we will be back again. Breakfast was great the chili was so delicious. I found fresh coffee all day available and that was amazing.