BEST WESTERN PLUS ORCHID HOTEL & SUITES

Horrible. First of all we tried to get rooms here and the front desk ladies Adama or Adela(her name begins with Ad) , told us she had no rooms available and we needed 2 rooms. We tell our company we can’t find any vacancy so she calls around and directs us to the same place we were already rejected by and lied to by this Adela front desk lady. We now have 2 rooms booked for the week when the front desk lied to us previously. Fine I don’t care we have rooms. The next day my card isn’t working and we are booked for 4 days. No big deal. I take my card to the front desk to get the card fixed. She asks for room number and ID of course. I give it to her and she tells me I’m not on the reservation and proceeds to dial our coworker who reserved the room and again fine. I asked her a question regarding this situation. What do we do if the guy isn’t here? We reserved the rooms last night. With that same person. Maybe she just doesn’t remember who she checks in. Not good. When I ask her this question, she stops dialing as a matter of fact she slammed the phone down and immediately started giving me an attitude. Saying it’s not her fault when all I have is simple questions. Why does this happen and how can we fix it? I know the easiest way is to get me on the reservation. But this woman was so unprofessional and aggresive. In the end I asked her why she is acting like that and she said I started it. So rude and unprofessional. She shouldn’t be at the front desk. She should t be dealing with potential customers. Our company will not be coming back here. She costs the hotel money with her unprofessional and unqualified attitude. If this woman, Adela or something similar and she has no rooms for you, I just think she should never be at the front desk dealing with customers.

This is hotel is typical of most Best Western Plus properties. a 3 star hotel. The facility was clean, staff is friendly and professional, it has all the basic amenities. The bed was comfortable, the location seemed to be in a safe area. There is not much shopping or restaurant within walking distance but there were a couple dinner options nearby. The free breakfast is typical of all Best Western Plus properties I've stayed at, scrambled eggs, breads, sausage, waffles, juice coffee etc. The room rate was very good, I chose this hotel because it is 20 minutes away from west Sacramento which had hotel rates at least 30% higher than this hotel. Overall, clean, safe, friendly, decent breakfast, and good price. I would definitely recommend to others and I would stay again.

Our family have a wonderful time here. The room are clean and parking is easy. Paul the front desk did a excellent job checking in our room.