Best Western Plus Inn By The Sea

We just checked in. Our room is fine, but it's supposed to be a few room and the only thing we have a view of is the garbage.

We recently stayed at the Inn By The Sea and had one of the best vacations we had in a while. While there were several issues with our newly renovated room, the positives outweighed the negatives, and we would definitely stay again. The Pros Location 5/5 The Location is outstanding. Restaurants, shops, the beach and many of La Jollas attractions are all within easy walking distance. We rarely had to drive, which was a huge advantage because traffic and parking in the area can be very challenging. Weather We traveled from the Phoenix area were it was 108 degrees when we left. La Jolla's Weather was a perfect 66-78 degrees during our stay. It made time outdoors incredibly enjoyable. Staff Every employee we interacted with was exceptional. The front desk staff, the night supervisor (Jim) , the maintenance team and housekeeping were all friendly, professional, and genuinely helpful. Room Amenities Our room had recently been renovated and included a clothes steamer, iron, hair dryer, microwave, refrigerator, and safe. Everything appeared to be brand new. The room itself was clean, and we enjoyed relaxing on the balcony. The bed was very comfortable. Renovation Quality Concerns Unfortunately, it appeared that very little final quality control had been performed after the renovation. - the new outlet banks below the TV had 8 outlets but only 6 worked. None of the 4 USB, and mini USB worked. The single HDMI was not working either. (See photos) - the electrical outlets that should have been installed next to the bed above the nightstand were never installed. (See photos) - thankfully my wife packs a power strip with additional USB ports. We ended up using a single working outlet in the room to power everything, which was very inconvenient. (See pics) -Maintenance provided an extension cord that had to be run across the room to have power next to the bed. (See pics) - since the HDMI port on the wall panel did not work, Maintenance had to connect our streaming device directly to the TV (see pics) These are all items that should have been identified and corrected before releasing the room for guests. Bathroom The bathroom is quite small. Clean, new, but small. One Unexpected Incident Late one night while watching TV, the cover on the ceiling light fixture unexpectedly fell on the floor. Fortunately nobody was injured, but it reinforces the impression that renovation could have benefitted from a more thorough final inspection. (See pics) Overall Despite the issues we experienced, we thoroughly enjoyed our stay. The unbeatable location,, beautiful weather, exceptional staff and comfortable accommodations made this one of our favorite vacations. Renovation issues were quality control issues not design problems and can be fixed. We would absolutely stay at Inn By The Sea again and would recommend it to anyone looking for a great place to stay in La Jolla.

The location of this hotel is absolutely awesome! We walked down to La Jolla beach multiple times a day and caught the most beautiful sunsets. As great as the location is, the true highlight of our stay was the incredibly warm and helpful staff. We originally booked a newly remodeled first-floor room. While the updates are gorgeous, it still had a slight "new renovation" smell that bothered a sensitive family member. We brought this up to Arianna at the front desk, and she was phenomenal. Despite very low vacancy from ongoing hotel updates, she hunted down a non-renovated top-floor room for a potential free upgrade and made sure to leave detailed notes for the morning shift. Jim called to walk me through our options, invited me to tour the new room first to make sure it worked for us, and told me their only goal was to make us happy. Ariana and Jim went completely above and beyond to take care of my family. I highly recommend staying here and will definitely be booking again next time I’m in San Diego!