Quality Inn

ROACHES!!! DO NOT STAY HERE!!! We had roaches on the floor, crawling on the walls and on the bed. This motel is disgustingly dirty. The room was not properly cleaned and I know this because I had an asthma attack in the middle of the night. I rarely ever get asthma so I did not bother bringing my inhaler because I never have to use it. My asthma is only triggered by very dirty conditions that have a lot of dander. This room was one of those places. I had to order an emergency OTC inhaler from the local CVS at 4 in the morning. On top of that, there was no one at the front desk in the middle of the night so I had to wait until morning for the manager to get in. Even after showing the manager the roach pictures he still would not give me a refund. The roaches I killed were literally still dead on the room floor and he did not want to bother taking a couple of minutes to check the room. So I called the customer service company Choice Hotels and they also would not give me a refund. On top of that, because it was the 4th of July weekend, I had to pay double the price for this ROACH MOTEL! I advise staying away from this hotel and also stay away from all Choice Hotels!

This is a decent Comfort Inn right off I-15. It's a bit of an older property, and my room was a bit worn. Still, it was clean and quiet, and the price was very reasonable. Overall, it's fine for a short stay, and good for the price.

I traveled to San Diego to take care of some business and to visit friends and family. Rather than imposing on anyone, I chose to stay close to where my business appointments were located. I selected the Comfort Inn Miramar based on its price, location, and my consistently positive experiences with Comfort Inn properties across the U.S. The room itself was decent, clean and spacious. Unfortunately, both the air conditioner and the refrigerator were extremely noisy. The constant noise made it difficult to sleep, to the point that I actually recorded it to share with friends. I also experienced ongoing issues with the hotel’s Wi-Fi, something I’ve never encountered at other Comfort Inn locations. On my first night, I contacted the front desk and was told I needed to skip to a password link below the name and room number section, which worked initially. The second evening, however, the Wi-Fi would not connect at all. After unsuccessfully trying to connect on three different devices, I gave up and used my phone’s data. The following morning, I tried again, rebooting my laptop and troubleshooting on my own; but still couldn’t connect. I attempted to call the 866 support number listed in the room, but the calls repeatedly dropped. When I went downstairs to speak with the front desk, the employee was unhelpful and dismissive, insisting the problem was with my devices. He also mentioned that calls to the help desk might not be going through because they were “busy.” If the help desk is busy, that typically indicates a larger issue. Eventually, I did reach the help desk and heard an automated message explaining that multiple hotels were experiencing Wi-Fi issues due to a recent software update; something the front desk employee should have been aware of. The representative I spoke with was very helpful, took my network address, and resolved the issue within minutes. My feedback to the hotel staff is simple: be aware of company-wide issues and be more helpful to guests. The front desk employee I dealt with attempted to minimize the issue by stating that no one else was experiencing problems. At 8:30 a.m., however, most guests were likely out for the day, the parking lot was fairly empty, and many people rely solely on their phones, so Wi-Fi issues may go unreported. The bottom line is that customer service matters. San Diego offers plenty of hotel options. I chose this location based on my positive experiences with the Comfort Inn brand elsewhere, but I will not choose this particular location again. I will remember the dismissive and rude attitude of the front desk employee. If a service is advertised, staff should be aware of known issues or make an effort to investigate them. The lack of concern and indifference toward guest feedback reflects poorly on how this franchise values its paying customers.