Constellation Residences at Northstar

The condo was spacious, clean, and had an amazing view of the mountains. I loved the cozy fireplace—it was perfect for warming up after a day on the slopes. The kitchen was well-equipped, which made cooking a breeze. Plus, the location was super convenient for hitting the ski lifts. The staff were friendly and gave great tips on local spots.

This unit doesn't look a thing like the pictures on the website. It is old, tired and poorly furnished. The bunk beds are ridiculously uncomfortable. The knives aren't sharp. Kitchen utensils and glasses and pots and pans aren't very extensive. There wasn't a broom in the unit, but there was also no maid service. So you didn't get cleaning, but couldn't sweep the floors. Maintenance was poor. The fridge drawer was broken. There was a burned out light. in the dining area. We reported both of these and nothing happened. Awful unit.

Our family spent a week at the hotel during Thanksgiving break. We had booked through the epic pass website to get their 20% discount. While there we asked to stay one more night. They charged us the full price but before we left they told us at the front desk they would revert the charges and pay us back the difference. Weeks passed and nothing. We called multiple times and initially told us to wait a month to see the credit on our credit card statement. December arrives and nothing. Finally talked to the manager there multiple times over phone and email and he said he would reverse it again. We’re now end of January and still nothing. This manager doesn’t return my calls anymore or responds to my emails. It’s really a shame that the reputation of that magnificent property is dirtied by such an incompetent manager. Beware, his name is Kurt Retzer.