DoubleTree by Hilton Hotel Denver Tech Center

The hotel and restaurant staff are fantastic. Rooms are a little dated but okay. My complaint is not really the hotel's fault but inconsiderate teenagers who have zero regard for any other guests. 2 nights in a row, obnoxiously loud at the pool from 2000-2200 hours. I called the first night and they said security would pipe them down but the volume remained obnoxious. Then low and behold, the entire group put on my floor. Door slamming, loud talking in the hallway, banging on doors. Why adults who are in charge if these teens do not supervise is beyond me. This is the new generation of rude, selfish kids who have no respect for anyone else. Business class hotels need to proactively advise sports groups if they get complaints about noise volume and obnoxious behavior, they will be booted from the property. It will be another night of mayhem until midnight and little rest for me.

I stayed at this hotel for a three-night business trip. Around midnight on my second night, I discovered a mouse running around my room. The staff responded immediately and offered to move me to another room. Before relocating, I specifically asked whether there had been any mouse issues in the new room and was told there had not, so I packed my belongings and moved rooms in the middle of the night. The following evening, I spoke with the manager about the incident. He was very apologetic, comped the second night's room charge, offered complimentary food and beverages, and ensured my rate remained unchanged even though the new room was in a different price category. Unfortunately, later that same evening, I discovered another live mouse in the second room. At that point, there had been two separate mouse incidents in two different guest rooms on two different floors of the hotel. I no longer felt comfortable staying at the property and decided to leave. The staff and manager were professional, responsive, and genuinely apologetic throughout the situation. They ultimately refunded my entire three-night stay, which I greatly appreciated. From a customer service standpoint, I felt they did everything they reasonably could to address the issue. That said, finding mice in two separate guest rooms raises serious concerns about pest control and sanitation, particularly in a hotel that also has dining, meeting, and recreational facilities. While I appreciate the efforts made to resolve the situation, I believe other travelers should be aware of my experience when deciding whether to stay here.

Beverly and Ed served us breakfast both days of our stay and both could teach a class in hospitality service. Beverly made sure our plates were hot and cups refilled. Breakfast both days delicious. Thanks!