RAMADA LIMITED DURANGO

We were there for three awful nights, changed rooms three times. One night we had NO heat! They said sorry and gave us a couple of extra blankets. And as noted, this was NOT a clean hotel. I talked to another visitor, and they said they only had a space heater for the time they were here. The staff did everything they could to help us, but the place was just too rundown. And, as noted in other reviews, the rooms were not properly cleaned -- yuck. Couldn't believe how bad this was -- The worst hotel stay I've had in a long time.

Forecast for that night was 29 degrees. When we tried unsucessfully to turn on heat called front desk. Were advised management had not turned on heat yet. My sister's response from managment on here review was: "This is why I have provided the team with space heaters for the cooler mid 40 degree temperatures we experienced during you stay." 1. They did not provide their team with space heater - the wonderful front desk clerk, Linda, had her husband bring out the 3 they had at home. We had one for a short while, but gave it up to a guest that had a health issue. So our feeling is not only were they not proactive by turning on in advance when nights were scheduled to go down that low in temp, but they lied to us in their response that they provided the space heaters when in fact it was all due to Linda willing to be colder at her home to accommodate guests where she works. Another note, her husband does not work for company was just helping out too because they were very nice people.

Property clean but dated, especially gym and spa area. Staff was friendly. Breakfast was satisfactory but did not include hot food items. NO eggs, bacon, sausage or waffles. Breakfast consist mainly of carbohydrates and LACK of proteins.