Americinn Lodge & Suites

Great location, comfortable beds, decent breakfast. Front desk staff was friendly and offered good suggestions. We had a two-story suite that was great on a long road trip. Pool area was great, with a sauna and steam room included.

We had a great time at the Best Western Plus in Eagle, CO. Great breakfast items and a helpful and friendly staff. Our room was very big, clean and comfortable. We will stay again if we return to the area. Thank you

I am deeply dissatisfied with the conditions my husband and I experienced during our current extended stay at your property. We booked for two weeks, from December 30 to January 20, a reservation I specifically made due to my work assignments in Gypsum and my consistent history of staying at this hotel. Before our arrival, we were not informed that the rooms surrounding ours would be undergoing renovations. During the first week, workers were actively painting rooms, renovating bathrooms, and repainting walls in close proximity to our room. The strong paint fumes and spackle dust consistently seeped into our space, to the point that we had to run the bathroom exhaust fan constantly, which still did not lessen the odor. My husband, who works remotely, experienced persistent headaches, dizziness, and lightheadedness, which coincided with the presence of fumes in the room. Our clothing also absorbed the smells of spackle dust and paint. The work environment became increasingly uncomfortable and unhealthy for him. I reported these concerns to the front desk when the fumes became unbearable, requesting an air purifier as a reasonable accommodation. I was informed that no one else had complained—likely because most of your guests stayed only for a night—and that no air purifier was available. Upon returning from dinner, we were told that the only action taken was spraying deodorizer in the room, which did nothing to address the underlying issue. The only advance notification we received during this entire renovation period was a brief notice about a two-hour water shutoff. At no point were we informed that extensive renovation work would be occurring directly next to and around our room throughout our multi-week stay. For a hotel that I have routinely chosen during my work travel, this experience was extremely disappointing. Management was clearly aware that major renovations would occur during our stay, yet we were not relocated or even advised beforehand so we could make an informed decision. Although the manager apologized and offered a $200 reduction on our total bill, this amount was insufficient to compensate for the distress we experienced. Additionally, no option was offered to move us to different room.