FRONTIER LODGE

Not clean. Very dated. Carpet is old and dark. Bedspread is old and dark. No microwave. No coffee pot. Paid $76.77. Could have been much better. Just shut your eyes and go to sleep, morning will come and you can leave

On a trip from Montreal Canada to San Fransisco USA we stopped at this motel in Glenwood Springs CO. It was late and when we arrived they treated us like kings. The bed was comfortable. The room was clean as a whistle. Good shower and the coffee was very good too. Great place, Great people. The town has a huge hot spring heated pool. The warmest and the largest pool I have ever seen.

Our room was filthy when we arrived. There were tags from other people's clothes on the floor, so it clearly hadn't been vacuumed. There were bugs inside both of the windows and the room didn't look anything like the pictures we had seen online. There is no extra locks on the inside of the room which felt like a security issue. {This story gets a bit gross here - skip it if you are squeamish} I took my 2 young sons to the chinese restaurant next door for dinner and they proceeded to be sick to their stomachs multiple times in the night. I used all of the clean linens to clean the bathroom as best as I could without cleaning supplies. The next morning, we left the frontier lodge from 10am-9pm and when we came back the room hadn't been cleaned. The bathroom still smelled like vomit and the dirty linens were still where I had left them. I complained to the front desk and they actually told me that there was nothing they could do except give me some rags and clean linens for the next day! I still had no cleaning supplies so the rags weren't going to do me any good! The manager was even present in the motel but refused to speak to me! I've never experienced such extremely disgusting conditions in a hotel and I am shocked by the complete lack of customer service.