Americas Best Value Inn Grand Junction

The front desk person/the person who answers the calls when you are inquiring about a room for the night was extremely rude and tried over charge me and my husband for my one nights stay!! He was very standoffish with both me and my husband!! Terrible experience!

DO not book this hotel! I booked through Hotels.com, was charged in advance, and when we arrived at the property they refused to give us a hotel room. I was left searching for another hotel late at night on a holiday. I'm still fighting for a refund and their front desk never answers.

DO NOT BOOK this hote! We stayed here with a group of family members and booked 4 rooms total. All 4 rooms were filthy. Our non smoking room smelled like cigarette smoke, the fridge had something spilled in the bottom of it and the carpets had not been vacuumed and there was visible debris. The shower curtain and bedding both had stains on them. The manager said they were sold out so changing rooms wasn’t an option, even though there were hardly any cars in the parking lot. They also have a sign at the front desk that says if your room is dirty, you have to tell them within 5-10 minutes. I have never seen a sign like that in all of my 60 years! The first night, one of the employees was outside of our room at 3am talking loudly on the phone. We had to pay a $100 deposit, plus the cost of the room for 3 nights. We asked them if we could check out after the second night because of all the issues and safety concerns. We requested that the 3rd night rate be refunded because we just didn’t feel safe. The front desk manager said it that we had to take it up with Wyndham by calling the 1-800 number. Wyndham said it was the decision of the property to refund us and of course they refused. The next morning I spoke with the manager and Also assuming he was the owner. He gave me a sob story about poor employees but wasn’t willing to do anything to make things right! We still decided to check out 1 day early because our safety was more important than the money. Please do not stay at this hotel if you value your safety and overall health! There are several hotels nearby to choose from! Wyndham clearly doesn’t value their name if they allow a hotel like this to carry their name! Absolutely horrendous!!!