Forest Condominium West Keystone

These buildings (Flying Dutchman) are like college dormitories. I am writing this at 1am because the people above me are still awake and walking around. I will not be able to ski tomorrow, with my out of town family, and will be requesting a refund. If you can sleep though an earthquake, go ahead and rent here.

I booked a loft for a total of 8 people (4 couples) with the room supposed to have 4 double beds, two twin beds and a pull out couch. Upon arrival it had one full bed, two twin beds, 2 sets of twin bunkbeds and NO pull out couch. Not only did all the couples not even get to sleep together, but because we were all adults the bunkbeds were simply not an option; leaving a couple to try to fit on a couch and/or sleep on the floor. Booking.com and this resort are completely at fault for not giving us the room that we paid for. We've stayed in Keystone area before but will never spend our money on a Keystone affiliated property nor any of the skiing areas. Will stay closer to Breck and commute to Loveland or A-Base. We also contacted Booking.com looking for them to right their wrong, but due to the property not contacting anyone back, there wasn't anything they could do.

When I reserved our condo, the sales associate talked me into buying Epic passes, as well. Being that I live in Texas I was concerned about the new system for acquiring planned days, she stated that the first weekend would definitely not sell out and there was no need to be concerned. Unfortunately for me, she did not mention the Epic pass insurance option on that call. At the end of the call, I did not receive a confirmation of the condo, only the passes. I emailed her that day and did not hear back, which was disconcerting. I ended calingl back and speaking with another sales associate about my condo information, she sent it to me. As the departure date drew closer, I called back Keystone resorts to discuss the Epic pass ordering system and I was again told there would not be any problems with us being able to ski. I was really disappointed that they cancelled the initial release date of the 11/4/ for pass holders. The day of my flight to Colorado was on 11/6/20 and my flight left at 7Am CT, which made me have to buy internet service on the plane so I could join the waiting room for the passes. I did this and was in the room at 7Am, after waiting for an hour I became aware that 68,000 people were ahead of me and when it was my turn to choose the days to ski, the whole time I was in Keystone was sold out. My son and I were terrible disappointed and the $3000 that I spent on the trip felt like a real loss. It's really unfortunate that your sales associates sell the passes, because they can't help when something goes wrong and they give customers wrong information. Upon arriving I went to the Gondola service area to discuss my options for these passes; I was told since I don't have any insurance, it's a total loss. The condo was nice, but like I mentioned I came to ski with my son and truly felt mislead, even lied to by your company. Everything at the resort was closed except for the one ski run. When it started to snow at the resort, I was shocked that the area we were staying was not being plowed. I was told to call transportation about clearing the road and was rudely told it was not there problem and that I needed to call the HOA for the unit. Guest services was no help at all, and as the foot of snow fell on top of the priors day snow, I became concerned that I would not be able to leave the condo. So my son and I shoveled the snow at Northstar for an hour and half, to be sure we could leave to make our flight in Denver early the next morning. This was just another slap in the face and I can't believe that you invite guests to properties that you don't manage.