Four Seasons Resort Vail

I absolutely loved this hotel. It was so family friendly and I can’t wait until we visit again

We had a fabulous stay at the Four Seasons Vail over Thanksgiving. From the moment we pulled up to the hotel, everything was taken care of seamlessly — as you would expect from a property of this calibre. At check-in, Clarice at reception was absolutely brilliant — warm, professional, and incredibly helpful in showing us to our room and explaining how everything worked. Breakfast at Traviata was a daily pleasure; Elizabeth and Eve were wonderful — friendly, efficient, and attentive, and the food was delicious. However, the place we truly fell in love with was Remedy Bar. The atmosphere, vibe, service, and food are all phenomenal! Nicole, at the front of house, deserves special recognition — she is truly exceptional. Despite the constant buzz and popularity of the bar, she manages everything with grace, speed, and a genuine smile, making each guest feel valued. Carlos, one of the managers, and Magda were equally fantastic, ensuring every visit was memorable. Do try their hot chocolate! Lyka at the Chalet also stood out with her warmth and wonderful service. The Chalet is the perfect spot to relax before or after skiing — don’t miss it! We did attend the Thanksgiving celebration lunch, which unfortunately was disappointing, especially at $250/person. It was held in a ballroom with little atmosphere, and the food didn’t match the otherwise exceptional standards of the resort. The only real low point of our stay was the spa. Sadly, it was the opposite of the relaxing, luxurious experience we had anticipated. I had a reaction to one of their facial products and eventually had to leave mid-treatment. Despite my face showing a clear reaction, I was initially only offered a 30% discount. It took speaking to two managers for the issue to be properly resolved — thank you to the manager at our final hotel checkout who handled it swiftly and professionally. Unfortunately, the spa reception staff were dismissive of my concern, and the spa manager could certainly learn a great deal about true customer service from the outstanding team at Remedy Bar. Despite that experience, the hotel overall is fantastic — beautifully appointed, perfectly located, and staffed by people who genuinely care. The vast majority of the team made our stay exceptional, and we would absolutely return (though likely skip the spa next time!). A truly special place with world-class service — and one of the best après-ski atmospheres in Vail.

We made reservations for a Christmas lunch after skiing Vail and couldn’t wait to experience Vail FS. The decorations were fabulous and as to be expected, it was quite the scene (and a bit of a wait, even though we had reservations). After seeing the Baked Colorado Goat Cheese on social media, I knew that was a definite to order (even at $32 for a starter). The problem is, when our goat cheese arrived it was 1/2 rind which is disgusting and not worth the price (see pic, it’s filling the right side of the plate. Not only did they not give us any sort of new appetizer, they didn’t even offer a discount or apology. My spouses burger and fries were great, my quinoa salad was overpriced. I was dying to order the World Famous Haut Chocolate - which after watching dozens go by was a show stopper, worthy of all the social media videos. Sadly they didn’t have a milk alternative option so I had to pass but that would be a definite order. I wish I could say the same for the baked goat cheese appetizer we were served. We’ve been to dozens of Four Seasons resorts around the world (our favorite with impecable service, food, and the resort is Nevis) but this was a bit of a disappointment.