Sitzmark Lodge

4.0 / 5

•

183 Gore Creek Dr.

Reviews from Guests

4.0/5

487

Reviews

from real guests

658jayg

although this is a pretty nice hotel, my girlfriend and I had a rather bad experience with customer service. The first night we were staying there we Experienced very loud family, unruly kids, yelling and slamming doors next-door to us. This is something that no one should have to put up with at over $600 a night. When I complain the next day and said that the noise kept us up, they merely responded we'll look into it. I was appalled that they didn't even consider giving us any kind of Credit back to our room for that night. Upon checking out the next day, I asked if we could extend our checkout by one additional hour, and the front desk person Immediately responded no. I had to suggest talking to the manager because of my first night experience at the hotel.. The hotel finally agreed to allow us one additional hour before. Given that we paid over $600 a night for two nights, I would expect a much higher level of customer service. I am very disappointed at this hotel and their response to our lack of quietness the first night. And they're overall lack of accommodation. I don't recommend staying here unless you want rude customer service, with high prices that don't match quality also know The rooms on the first floor are very noisy as they are close to the lobby area. The parking is $60 a day beware.

cwd2023

My wife and I were very pleased with our stay at Sitzmark Vail. Great location, excellent staff and service, very responsive management. Highly recommend. Definitely 5 stars.

NancyBookseller

We loved our stay at this welcoming hotel. Every single staff member was friendly and helpful. Our room was beautiful and comfortable, and it had a small balcony overlooking the creek, big enough for us to sit outside and enjoy the sound of rushing water and the beautiful view. We met the owner Steve in the lobby when we were searching for an early cocktail, and he served us wine and nibbles. All the staff members made a fuss over our Standard Schnauzer. I was charmed by the two who compared their goatee and beard to hers! I was impressed that we saw Steve in the evening and again the next morning. It's always a good sign when the owner is engaged, helpful, and on-premises. We'd definitely stay here again.

Facilities Details

Pool

Free Wifi

Spa

Fitness Center

Laundry

Shops (on site)

Parking (limited spaces)

Skiing

Ski service

Bicycle Rental

Ticket Service

Indoor fireplace

Horseback Riding

Ski School

BBQ grill

Elevator

Fishing

Newspapers

Shuttle Service (free)

Baggage Storage

24-Hour Front Desk

Library

Daily Housekeeping

Smoke-free property

Self Parking

Terrace

Computer station

ATM on site

Concierge Service

Pool

Free Wifi

Spa

Fitness Center

Laundry

Shops (on site)

Parking (limited spaces)

Skiing

Ski service

Bicycle Rental

Ticket Service

Indoor fireplace

Horseback Riding

Ski School

BBQ grill

Elevator

Fishing

Newspapers

Shuttle Service (free)

Baggage Storage

24-Hour Front Desk

Library

Daily Housekeeping

Smoke-free property

Self Parking

Terrace

Computer station

Discounts recommended for you

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10 Available Room Types

Family Penthouse, 4 Bedrooms, Terrace, Mountain View

Family Penthouse, 4 Bedrooms, Terrace, Mountain View

Heating

Sleep comfort items

Blackout curtains

Tea/Coffee Maker

Desk

Balcony/Terrace

Free Wifi

Free Toiletries

Toilet

Shower

Kids shampoo

Toiletries

Air Conditioning

Extra Long Beds (> 6.5 ft)

DVD/CD player

Sitting Area

Non-smoking

Carpeted

Pets allowed in room

Laptop workspace

Bar

Wardrobe/Closet

Daily housekeeping

Towels

Telephone

Streaming service like Netflix

Private bathroom

Bathrobes

Hair dryer

Iron

Clothes Rack

Fireplace

Standard Room, 1 King Bed, Mountain View

Standard Room, 1 King Bed, Mountain View

Heating

Non-smoking

Carpeted

Pets allowed in room

Sleep comfort items

Laptop workspace

Bar

Blackout curtains

Wardrobe/Closet

Daily housekeeping

Free Wifi

Towels

Tea/Coffee Maker

Telephone

Desk

Balcony/Terrace

Streaming service like Netflix

Free Toiletries

Toilet

Shower

Kids shampoo

Toiletries

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

DVD/CD player

Clothes Rack

Deluxe Room, 1 King Bed, Mountain View

Heating

Non-smoking

Pets allowed in room

Sleep comfort items

Laptop workspace

Bar

Blackout curtains

Wardrobe/Closet

Daily housekeeping

Free Wifi

Towels

Tea/Coffee Maker

Telephone

Balcony/Terrace

Streaming service like Netflix

Free Toiletries

Toilet

Shower

Kids shampoo

Toiletries

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

DVD/CD player

Clothes Rack

Fireplace

Premium Room, 1 King Bed, River View ADA

Premium Room, 1 King Bed, River View ADA

Heating

Sleep comfort items

Blackout curtains

Tea/Coffee Maker

Desk

Balcony/Terrace

Free Wifi

Free Toiletries

Toilet

Shower

Kids shampoo

Toiletries

Entire unit wheelchair accessible

Air Conditioning

Extra Long Beds (> 6.5 ft)

DVD/CD player

Sitting Area

Non-smoking

Carpeted

Pets allowed in room

Laptop workspace

Bar

Wardrobe/Closet

Daily housekeeping

Towels

Telephone

Streaming service like Netflix

Private bathroom

Bathrobes

Hair dryer

Iron

Clothes Rack

Fireplace

Premium Room, 1 King Bed, Fireplace

Heating

Sleep comfort items

Blackout curtains

Tea/Coffee Maker

Balcony/Terrace

Free Wifi

Free Toiletries

Toilet

Shower

Kids shampoo

Toiletries

Air Conditioning

Extra Long Beds (> 6.5 ft)

DVD/CD player

Fold-up bed

Sitting Area

Non-smoking

Pets allowed in room

Laptop workspace

Bar

Wardrobe/Closet

Daily housekeeping

Towels

Telephone

Streaming service like Netflix

Private bathroom

Bathrobes

Hair dryer

Iron

Clothes Rack

Fireplace

Facilities Details

Pool and Spa

Fitness Center

Spa

Parking and Transportation

Parking (limited spaces)

Bicycle Rental

Shuttle Service (free)

Self Parking

Front Desk Services

Ticket Service

Newspapers

Baggage Storage

24-Hour Front Desk

ATM on site

Concierge Service

Activities

Skiing

Horseback Riding

Ski School

Fishing

Entertainment and Family Services

Ski service

Smoke-free property

Shops

Shops (on site)

Common Areas

Library

Terrace

Cleaning Services

Laundry

Daily Housekeeping

Internet Access in public areas

Free Wifi

Miscellaneous

Pool

Indoor fireplace

BBQ grill

Elevator

Computer station