Hilton Mystic at the Aquarium

Our stay at the Hilton Mystic was okay, but the breakfast experience was extremely disappointing. The restaurant service was horrible. The servers were incredibly slow and seemed to ignore guests. After being seated, we waited over 15 minutes before anyone came to take our order. Eventually, I had to get up from the table and find our server just to be acknowledged. The breakfast buffet was nearly empty. There were no eggs, no bacon, and almost every other item was either very low or completely gone. When I asked if more food would be brought out, the response was simply, “Oh, really?” The server finally checked, and it took quite a while before anything was refilled. When the bacon finally arrived, it wasn’t even warm. The breakfast potatoes tasted like they had been dumped straight out of a frozen bag and were barely hot. To top it off, they were out of tomato juice entirely. The hotel itself was fine, but the breakfast restaurant was by far the worst part of our stay. For the price they charge, the quality and service simply don’t justify eating there. Save your money and walk next door to Starbucks or head down the road to McDonald’s—you’ll likely get a better breakfast, hotter food, faster service, and a much better overall experience.

Clean room, great location, friendly staff. Stayed for one night and appreciated ability to complete check-in online, select a room, and access digital key.

Beautiful hotel, however, the attention from staff is lacking. Requested extra pillows in my reservation due to a spinal cord issue - but there were no extra pillows in room upon check-in and the carpet was dirty with visible lint and white 'strings" over it. Toilet paper in bathroom was only an empty cardboard roll. Called front desk at 4:30 PM for extra pillows and toilet paper and was told it would be sent right up. Noted we were going out to dinner and would be gone for several hours. Front desk stated items would be in our room before we returned. Came back at 9:00 PM to find no extra pillows or any toilet paper had been delivered. Called front desk and no one answered for a solid half hour. Got a return call as they could see how many missed calls they had from our room only to hear how "busy" they were. Had to request pillows and TP again and then had to wait another 20 minutes for those to arrive. Next morning got out of bed and scraped my calf on a sharp metal piece of the bed frame which cut my leg. Disappointed..... Our stay was not up to the standards we have experienced at other Hiltons.