Holiday Inn North Haven

Decor was nice, good bed. Comfortable, solid walls, but, they had a dog next door to us. He was quiet when we were sleeping. He was loud when we got there.

While the room was basically clean the rest of the property is absolutely filthy. Trash stuck in the bushes, the lighting outside is laying on the ground with exposed wiring and my feet actually stuck to the floor in the elevator.

The entrance lobby was bright and welcoming, and the young lady on reception (8/4/25) was pleasant and welcoming. The room was nice and clean but the swimming pool needs some attention. The sign says shower before entering, but the shower didn't work. The paint is flaking off the pool, and the cloudy water didn't make for a great experience. Overall, a pleasant stay, however, the thing that spoiled it was, despite being a no smoking hotel, the stench of weed in the hotel corridors and particularly from one room. We mentioned this on check out and were told that although it's a no smoking hotel, sometimes guests break the rules. Shocked by the response and the fact that staff seemed neither surprised, concerned, or willing to deal with the issue. Perhaps the occupant was a long-term hotel resident, but they are spoiling your other good hotel.