DOUBLETREE BY HILTON DOWNTOWN

Excellent guest service good

This hotel needs to be torn down and stared all over again the hotel front desk staff is really rude there's no air the elevators don't work hair in my bathroom the carpet was filthy nothing seems to work I did meet a nice young lady named Tee she was very apologetic while the front desk was very rude and ignorant the fact I came in at 3 and was turned around 2x saying my room wasn't ready if it was for the nice young lady I would of left and also he was very rude to her as well I will never come back nasty hotel

Stayed here in July 2026 and had a genuinely frustrating experience. My room was not ready until after 7:30pm, more than four and a half hours past the standard 3pm check-in time, with no proactive update from the front desk about the delay. I had to follow up myself just to find out what was going on. Then at 10:30pm that same night, I got a call asking me to change rooms because of a maintenance issue in the room I'd just been placed in hours earlier. So I ended up re-packing and relocating my things late at night, on top of the hours-long wait I'd already dealt with at check-in. For a DoubleTree, I expected a much smoother experience. If you're booking here, I'd go in with lowered expectations around check-in times and be prepared for possible room issues.