Sandpearl Resort

Colby was amazing! He was very personable and professional. We had a wonderful experience!

Overall, we had a positive experience. Perfect location but of course, it comes at a steep cost. Parking, amenity charges, taxes, etc adds over $100 per day to expenses. Unfortunately, renovations were taking place in the entry way which caused very loud jackhammer noise and vibrations in our room each day, all day. The beachfront view for the king beach front room option is in reality a pool view instead of an unobstructed gulf view. The sliders to the balcony are extremely difficult to open and close. We had maintenance to the room and they tried very hard to fix the problem but admitted new rollers needed to be installed it was a common problem. The beachfront umbrella and chair service was very nice and efficient but you need to get out there by 8:00am to ensure a front row umbrella. The beach is wide and probably the best section of the beach. Pool water was like bath water but it was late June. Pricing at Tates was reasonable and a great place to eat gulf side. I would recommend something other than their chips however. Overall a nice hotel if you don’t mind paying $700 per night.

I reserved a cabana months in advance through the property’s concierge, Jose, but when we arrived, there was no cabana reserved for us. The mistake itself was frustrating, but what made the experience truly disappointing was how the situation was handled afterward. Rather than taking accountability or offering a meaningful apology, the front desk staff member Ari and the general manager were defensive and confrontational. I was told that the cabanas had been reserved since February, which made me feel as though I had done something wrong, even though I had arranged this through the hotel’s concierge. There was no meaningful service recovery: no sincere apology, no note to the room, no gesture, and no real attempt to make the situation right. Later, I noticed that Cabana 4, the cabana number I had originally been given, remained empty. When I pointed this out, I received a dismissive text response from Ari at the front desk stating, “That is fine. They did book it and are paying.” Overall, the issue was not just the reservation mistake. It was the lack of professionalism, accountability, and hospitality afterward. For a property presenting itself as high-end, this was a very disappointing experience