Comfort Inn & Suites Maingate South

The room was clean, the cleaning staff was very friendly, front desk very friendly, breakfast very basic and juices was not to my liking was very downgraded with water, the pool very small, parking lack of maintenance and its location is not very good

The room 205 had no outlets nor the phone will work, the keys all the systems are not working correctly, I had to go down to get the clerk, to open, so they said they are all like that, then, they changed me from rooms to the 207 room next door. There was BLACK MOLD in the bathroom and stains in the room. The clerk (Johnathan) will not answer the phone my son in law try to call 7 times and no one will answer , when I got down to see why they wont answer, he was in the lobby chairs looking at things on his phone. The elevator was discussing with nastiness on the floor, I will never recommend this hotel. I will contact Polk county health department and the local news. I should not have been charged at all. I only stayed 2 days, one day in one room the other in the other room with the mold that I saw when I went to take a shower and I did not, I had to ware a mask to use the toilet that night with my daughter. She suffers from asthma. This hotel should be shut down. I am calling the BBB to file a formal complain as well. To make it worse, when I got the email to give them my reviews and I wrote all this, next day the only thing I got was an email, from the manager David Ortiz saying they apologize but that was it. I didn't went to the breakfast because I was already afraid of what I was going to get in my food too! There is no ICE MAKERS on the floors, there is only one on the first floor, when I then go down, there was 2 men sleeping in the lobby charging their phones which they look like homeless people. I did not felt secure in this hotel at all. I will never go to any of them again!

So terrific I don’t know where to start. First of all our door never works, we stayed one night and hour outside of our room. So imagine last in the night you just can’t get in your room. Manager was on the phone letting his employee alone. The aircond doesn’t work well et the breakfast was awful.