RAMADA ORLANDO NEAR CONVENTION

I haven't received a refund of the $50 bail. The hotel claims to have refunded me on a final card 9768 But I don't have this card registered anywhere, I don't have this card. It was for someone else this refund

Genuinely one of the worst hotel experiences I’ve ever had. And I travel a lot! Conveniently I also wasn’t sent the satisfaction survey upon checkout. Convenient! First room was okay. Firstly, let me say, I expected it to be not-the-best. You get what you paid for, and considering it was spring break, I didn’t pay a lot so expectations were low. That being said, I like my hotel room ceilings in tact, and not dripping water on my head when I go for a 3am pee (see photos). I was moved room the next day. No help offered, with a broken toe, but again, we move. You get what you pay for. And to be fair it was early and I’d imagine the receptionist was the only member of staff working. After moving to the second room I quickly realised there was no tv remote. I went to reception a grand of five time times over the next 8 days (saw four different members of staff) to ask if this could be sorted. Most of the receptionists were pleasant and helpful (none of which actually resolved the issue, but polite enough)…one snapped at me for calling her round from her office behind the reception stating “we don’t come round here” (I wasn’t) and then telling me that if I wanted a tv remote I’d have to move rooms (again, with a broken toe). No remote ever materialised. So I watched YouTube on my iPhone for the next 7 days. Rooms were clean very tired. The first room the bodywash had fallen off the wall and was just sitting in the bath, the second room was better but not great. The halls looked dreadful. The carpets were torn and stained and there were marks all over the walls where they’d filled holes but not actually painted. It honestly did look dreadful and I’d expect more from such a big chain and a recognised name. Breakfast was okay for a free hotel breakfast. Bagels and muffins, fruit and a choice of one flavour of yoghurt - my expectations were low but met.

The worst hotel experience of my life. We are from Argentina we had booked and paid for 3 nights my boyfriend with our 4 children 2 rooms. We arrived on February 14th to check in and they had oversold the room and the super disrespectful manager told us that they could give us a single emergency room or we could leave. We stayed until 6 am looking for hotels because that day you didn't get all Orlando on the road with 4 guys. Total madness having already paid it forward. They kicked us out practically and on top of that they didn’t return the money only issued the reservation and that managed the refund. Never go to that hotel.