The hotel itself is nice and has been remodeled a few years ago, so it still looks and feels very fresh. The rooms are quiet and well laid out. I have stayed here before, and the beds are really good, allowing for a good night's sleep. The bedding was replaced when they remodeled, and everything is very well kept.
The service for Bonvoy members is not very good. I was not acknowledged upon arrival, no upgrade, no bottled water, and no perks, really. The agent at check-in just didn't care. It was about 11 PM when I got there, and I guess they just didn't want to be bothered.
I had requested and was granted a late check out. The next morning, housekeeping was banging on my door despite the DND being on there—no training, no class, no respect for the guest's sleep.
