Eden House

Great staff. Clean rooms. Pool and Tike bar added to the experience. Quiet location with a short walk to the harbor and Duval St.

We loved Eden House! We have been traveling to KW 2-3x a year for about 15 years. We loved that you could choose the room(read the room descriptions), so we chose the loft suite and was perfect. Inside was spacious and had just the right things for a perfect stay. We enjoyed the balcony overlooking the pool. The room was clean and had no issues. Key West is old and many of the properties are very dated, but Eden has done a great job of keeping it up. The check-in staff was super friendly. It is situated in a perfect location to enjoy all the the Island offers. The pool was clean and well maintained along with the loungers/tables and tiki bar(free sunscreen in case you forgot to pack it). We were in town for the Song Writers Festival which can make it difficult to find rooms at a decent price and Eden was perfect!

DO NOT stay at the Eden House. We booked a five-night stay at Eden House in January 2026 and we’re still fighting for a refund from them as of May 2026. After seeing the photos on the website and the online reviews we booked a Queen Island Room. When we checked in, we were given what looked like a college dorm room that had a very strong mildew odor, had visible mold in the shower, there was no bed headboard and a bug on the bed pillow. We explained my girlfriend has asthma so mold/mildew isn’t an option and also that it was not what we booked given the photos on the website. Daniel at the front desk said there was nothing they could do. We had three hours of back and forth between the front desk, Booking.com, and us trying to find a solution. Eden House refused to cancel our reservation despite the misrepresentation in the photos and the mold/mildew. After Booking.com got involved, Eden House agreed to refund us for the majority of our stay as long as we paid for the first night since it was already 9PM by the time this was agreed on. Booking.com emailed us written confirmation of this so we agreed, left, and got another hotel for our stay. As I said, we’re still fighting with them in May 2026 for the refund. The front desk and management agreed to refund us, but clearly lied. They do not answer phone calls or emails. This is hands down the worst hotel experience I’ve had in my life. It’s not a locally owned mom and pop, it’s owned by Lumara Resorts, some conglomerate that operates hotels in Florida with terrible customer service. Stay far away from this place.