Marriott Key Largo Bay Resort

3.0 / 5

•

103800 OVERSEAS HIGHWAY

Reviews from Guests

3.0/5

2,834

Reviews

from real guests

33palmerr

Every year we return to the reefhouse and will continue to for years to come. The room, staff, amenities all get 5 stars. This resort cares about the details and is the reason we choose to return year after year!

Khop930

We had problems with check-in and the front desk agent. They changed some rules that we did not know about and instead of her being nice about it, she was curt and rude. She also did not inform me of charges on my card, but we took care of that. We stayed last year and had a problem with you guys harassing our guests who are locals and staying with us. They had not received their wristbands yet and we're just parking their bicycles to come in the hotel and get them when the security started harassing them. They harassed them for two days about riding their bikes. Even when they were wearing their wristbands, they did not like the fact that they rode their bikes to the hotel. You guys banged on our door at midnight to drop off coffee that we didn't have because they gave us coffee for two guests, not four. Their turn down service only turned down the main bedroom no one else's beds. The turn down service only consists of turning down a corner of the master bedroom bed and closing the curtains. That was it. Also there's a lot of building deterioration and rot on our doors. We rented a two bedroom suite that cost me $1500 for two days plus food and drinks at the barand all there are all of these issues. And I don't want to complain about free things, but we had four guests in our room and they gave us one split of champagne and two glasses as our welcome drink. When we asked for an additional bottle and two glasses for our other guests, they said no and that we could share it. This was the same front desk agent that was rude to us at the beginning of our check-in. I wish I caught her name. We did their survey and asked for them to contact us and they gave us a generic message saying "sorry we address this with our team". That completely reinforced my decision to not return. Not caring about your guests is just poor business. That all being said, the Barr stuff was amazing, all the bartenders make great drinks and are very friendly! The bar food was delicious as well. We've stayed two years in a row, and we will not be coming back. There are way too many hotels in that area to be treated poorly on all of our vacations

SueM3092

Overall nice resort. Restaurants on property make it convenient. Pool was very nice. Small beach was clean. Bathrooms in the rooms desperately need updating! Old, many have old tubs with small shower curtains that don't fit (and that was in the expensive suite!) Be careful to carefully check your bill at checkin and checkout. Quotes seem to list "1 adult in the room" and then they want to charge you for an additional adult at check in ($30/additional adult per day!) Also, we were double charged for drinks at the pool bar. If you choose to pay for your drink at the pool bar directly...be careful that it doesn't also still show up as a charge on your final bill. Lastly, the perk of paying an additional $20/day for a $50 breakfast credit at Gus's Grill is nice...the food is delicious....HOWEVER, make sure you understand that taxes on that food and tips cannot be covered by that $50 credit. It only covers the food, the taxes and tips will show up on your final checkout bill later - even if you didn't use the entire $50 on food purchases! So if you add this perk....make sure you eat/drink $50 worth of food because they will not let you use the balance on the food tax or tips. Misleading.

Facilities Details

Pool

Free Parking

Free Wifi

Spa

Coffee/tea maker

Fitness Center

Laundry

Shops (on site)

Wifi (Surcharge)

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Diving

Private bath

Visual alarms in all public hallways

Elevator

Snorkeling

Fishing

Vending machine

Accessible route to the registration desk

Kids facilities

Proposal spot

Tours

Baggage Storage

24-Hour Front Desk

Smoke-free property

Snack Bar

Desk/workspace

Water sports (non-motorized)

Terrace

Computer station

Boating

ATM on site

Concierge Service

Pool

Free Parking

Free Wifi

Spa

Coffee/tea maker

Fitness Center

Laundry

Shops (on site)

Wifi (Surcharge)

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Diving

Private bath

Visual alarms in all public hallways

Elevator

Snorkeling

Fishing

Vending machine

Accessible route to the registration desk

Kids facilities

Proposal spot

Tours

Baggage Storage

24-Hour Front Desk

Smoke-free property

Snack Bar

10 Available Room Types

Suite, 2 Bedrooms, Bay View (King/Two Full beds, Partial Bay View)

Suite, 2 Bedrooms, Bay View (King/Two Full beds, Partial Bay View)

Non-smoking

Heating

Dining Table

Sleep comfort items

Close-caption TV

Satellite Channels

Air Conditioning

Dining Area

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Wifi (Surcharge)

Daily housekeeping

Exterior corridor

Telephone

Clothes Rack

Free Wifi

Towels

Streaming service like Netflix

Lowered view port in door

Deadbolt on door

Visual alarm

Lever handle on door

Braille and tactile signage

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Iron

Sitting Area

Room service [24-hour]

Suite, 1 Bedroom (Penthouse, King, Bay Front)

Suite, 1 Bedroom (Penthouse, King, Bay Front)

Non-smoking

Heating

Dining Table

Sleep comfort items

Close-caption TV

Satellite Channels

Air Conditioning

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Wifi (Surcharge)

Daily housekeeping

Exterior corridor

Telephone

Clothes Rack

Free Wifi

Towels

Streaming service like Netflix

Lowered view port in door

Deadbolt on door

Visual alarm

Lever handle on door

Braille and tactile signage

Separate shower/bathtub

Private bathroom

High floor

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Iron

Sitting Area

Room service [24-hour]

Standard Suite, 1 Bedroom (King, View)

Non-smoking

Heating

Dining Table

Sleep comfort items

Close-caption TV

Satellite Channels

Air Conditioning

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Wifi (Surcharge)

Daily housekeeping

Exterior corridor

Telephone

Clothes Rack

Free Wifi

Towels

Streaming service like Netflix

Lowered view port in door

Deadbolt on door

Visual alarm

Lever handle on door

Braille and tactile signage

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Iron

Sitting Area

Room service [24-hour]

Suite, 2 Bedrooms, Mobility Accessible (King/Two Full Beds, Roll-in shower)

Suite, 2 Bedrooms, Mobility Accessible (King/Two Full Beds, Roll-in shower)

Non-smoking

Heating

Dining Table

Sleep comfort items

Close-caption TV

Satellite Channels

Air Conditioning

Dining Area

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Wifi (Surcharge)

Daily housekeeping

Exterior corridor

Telephone

Clothes Rack

Free Wifi

Towels

Streaming service like Netflix

Lowered view port in door

Deadbolt on door

Visual alarm

Lever handle on door

Braille and tactile signage

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Iron

Sitting Area

Room service [24-hour]

Room (King - Partial Bay View)

Non-smoking

Heating

Dining Table

Sleep comfort items

Close-caption TV

Satellite Channels

Air Conditioning

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Wifi (Surcharge)

Daily housekeeping

Exterior corridor

Telephone

Clothes Rack

Free Wifi

Towels

Streaming service like Netflix

Lowered view port in door

Deadbolt on door

Visual alarm

Lever handle on door

Braille and tactile signage

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Iron

Room service [24-hour]

Facilities Details

Pool and Spa

Fitness Center

Spa

Parking and Transportation

Free Parking

Food & Drink

Vending machine

Snack Bar

Front Desk Services

Baggage Storage

24-Hour Front Desk

ATM on site

Concierge Service

Activities

Diving

Snorkeling

Fishing

Entertainment and Family Services

Kids facilities

Smoke-free property

Shops

Shops (on site)

Common Areas

Terrace

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Wifi (Surcharge)

Miscellaneous

Pool

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Private bath

Visual alarms in all public hallways

Coffee/tea maker

Elevator

Accessible route to the registration desk

Proposal spot

Tours

Desk/workspace

Water sports (non-motorized)

Computer station

Boating