Outrigger Resort by RVA

Longboat Key is gorgeous, and we’ve been vacationing here for years. This was our first time at the Outrigger. We had a 1 bedroom, 1 bath unit. It needs some care, but it was clean except for the raw chicken left in the garbage disposal. That was icky! The appliances do not work well. The coffee maker and toaster should be replaced. The toilet paper holder is barely hanging on the wall and the shower handle is loose. Some furniture is nice but other pieces are in need of replacement, especially the couch and the mattress on the bed was not super comfy. WiFi is non existent - they claim it’s here but we found that hard to believe. The pool area and beach chairs appear super old and many are damaged. The pool deck and pool - no clue if anyone was cleaning. It did not appear to be the case. By 3:00 in the afternoon, the pool is totally shaded - no sun. The unit was nicely stocked with beach items such as umbrellas but we didn’t use those so no idea if they were in working condition. The location is on the beach, beach is glorious, and the unit is adequate but needs some TLC. Would not be our first choice when we return, but for a place to rest your head at night after enjoying the beach all day, it’s adequate. Management is not on premises but not far away. No communication with anyone except after making reservation and before checkout.

I stayed at the outrigger unit 4 with my newborn baby, husband and mom. We were excited because we thought it would look exactly like the pictures. It turned out to be one of the most disgusting stays I have ever encountered. Below is a list of issues that I reported to RVA management. after we tried having our issues fixed by the cleaning people multiple times, my mom wouldn’t continue to stay with us because her room was still dirty and she was getting bug bites throughout the night in her bed. Floors filthy Food on fridge Dried blood on bed sheets Bedsheets smelled like sour milk Bugs in beds - got attacked throughout the night No wifi Dishes put away dirty Dishwasher had broken soap dispenser Blinds missing from window in all rooms Missing ceiling fan in master- stored in closet * We had to have the cleaning people come out three times because they couldn’t get it clean the first two times. * We had to have an IT person come out to get us Wi-Fi after three days of not having it * Our VA gave us a credit of 20% which was one free night for our troubles. This was the most they would offer * I will dispute this in small claims court because I’m not paying for staying here it was absolutely disgusting even after they tried cleaning it. When they came to clean it they put sheets on the bed that smelled like sour milk and we still had little bugs in our beds * I would never stay at this unit ever again. It looks nothing like the pictures, it’s false advertisement. All during covid!!!

Our much needed, precious vacation is totally ruined. Our friends on #10 had a rat in their unit which came to our unit #6. Construction in an adjacent unit has disturbed their nests and now they are moving freely in the units through old pipes. RVA, the management company has been great at calling a pest control company and cleaning/disinfecting but the rat has not been caught yet and no mention of a refund. I will not recommend the Outriger