Indigo Miami Dadeland

We showed up to check in at 8pm. They told us they could not let us in our room because there were maintenance workers in our room repairing the AC. Despite there being other available rooms, they would not move us to one of the available rooms because they told us they were already assigned to other guests who had not yet checked in. They told us, “sorry, the hotel is not first come first served.” They offered no help in procuring us another room at a nearby hotel. As we were already late for the wedding welcome dinner, we were forced to change in the lobby bathroom into our wedding attire. As we were both guests of a wedding room block and Gold Elite Marriott members, we cannot believe we were treated so poorly in this situation. I have never had such an appalling hotel check in situation. They ultimately could not give us any estimate for when the AC would be repaired and our room would be available, so we decided to cancel our reservation and seek another hotel with an available room on our own. We ended up having to pay 4x the original cost of the hotel reservation because the new reservation was so last minute. I am embarrassed for this hotel that they would treat guests this way.

AJ was so sweet and amazing , he went above and beyond to make me feel welcome! And making sure I had a smooth just in experience!! Great location! Thanks so much for your great hospitality!!

I was able to use one of my final nightly upgrade awards (NUA) at the Aloft Dadeland on a recent trip to Miami. The room was particularly spacious for myself and the two children who were traveling with me. I noticed that earplugs were provided by the hotel which is never a good sign. Thankfully, it being a holiday week there was little to no traffic noise outside to create a disturbance, but I did notice that the windows to the room were particularly thin and were not double-glazed - and this is possibly why earplugs were left on the bedside table. The room was clean and comfortable with a good king-size bed. The bathroom also had good lighting and a powerful shower. In the public areas a swimming pool looks better online than in person. I dipped my hand into the water and it felt on the cool side. It’s not an unpleasant place to spend a short time, but I decided not to stay at the property for more than one night. It is very close to the Dadeland Mall with plenty of dining and shopping options. There’s also plenty of car parking at the hotel and there is no charge to occupy space overnight, which is refreshing for a Miami-based hotel.