VISCAY HOTEL AND SUITES

Do not book this place and expect a room! We were going to arrive late and when I called the hotel to confirm my reservation they told me that I wouldn't be able to check in at the time I would be arriving. When I tried to make alternate arrangements they pretty much so said not our problem. I had to miss my event that I paid a lot of money for to come check in at the time they wanted me. What kind of hotel doesn't keep their desk open in 24 hours? Then to make matters worse, after I skipped my event to go check in they tell me they don’t have my reservation and they overbooked the hotel. I wasted my expensive event admission for nothing and I had to find another (more expensive) place to stay on top of that. This was after I called to confirm the reservation and they said they had it. Good location but not worth the unreliable service. Can’t even speak to the atmosphere, cleanliness, or noise level because I didn’t get to stay. Don’t bother with this place.

I stayed at the Viscay Hotel in Miami for a few days before boarding a transatlantic cruise, and it was a great choice! Located in an historic art deco district, the hotel is right in the heart of South Beach, surrounded by lively energy, unique architecture, and late-night dining options. The hotel itself is a bit dated, but that adds to its charm, considering it’s over a hundred years old. The staff were friendly and helpful, and my room was clean and comfortable. Everything worked well, which is always a plus in older hotels. There’s front desk service throughout the day, but it closes overnight. They provide you with a key to a side entrance for after-hours access, which made me feel like I had my own 1920s apartment in this vibrant neighborhood. Staying at the Viscay was a treat, and I loved the convenience of having plenty of nearby restaurants, plus a 24-hour CVS right next door. I was really happy with my choice and would recommend it to anyone wanting a true South Beach experience.

This hotel is truly a gem, it is located in the heart of Miami Beach, they treated us super well, the structure is super comfortable, the only fault for me is the lack of an elevator, at least if you are on the second floor to carry your luggage up, for The rest to say I recommend 200 percent