Fairfield Inn by Marriott Orange Park

First thing the front desk are not friendly they have no manners I said good morning hello they just stood there staring at me not a word . There rooms are disgusting it was a big mistake staying there. . There is other hotels much cleaner. Shame ion Marriott for allowing these type of hotel so run down poor customer services was awful .

We were disappointed! This hotel doesn’t meet the standards of the typical Marriott brand. Bed was very soft and felt like an old mattress. The room felt damp - not sure what caused that feeling of dampness. Hotel needs to be renovated and beds upgraded

I have been staying at this Hotel since it opened. I actually required my Employee's to stay at this location when we had Team Members staying in the Jacksonville area. Over the Many years I enjoyed my stays until my last visit on June 4, 2026. As per my Profile which I have had many years I have a Room Preference for Rooms near Elevators as my Wife has had both knees replaced. On my Last visit as requested we were provided a Room near an elevator. Problem was every time the Elevator moved it made a slamming noise that literally made us think the ceiling was going to cave in. We tried to put up with it, but the noise was unbearable. I went down to the Front Desk around 10:00 PM to request another room. At that time the Clerk who I have seen and met many times over the years informed me to get another room I would have to pay additional Room charges. Initially I thought he was kidding. He informed me in a very less than friendly tone that he was not kidding since I requested a room near the elevator. I had no idea a room not near the Elevator was more expensive. End of the day I will not ever stay at this Hotel again. Not due to the Room. It’s due to the Surly Attitude and disposition of the Desk Clerk. I’m not sure of His name. But he is a Large Bearded Person that like I said I have met many times and never had a problem with. I will also be posting this review on other Public Media websites. Hopefully if the owners of the Hotel are interested, they can check Video of the Conversation I had with the Clerk or they can contact me. I do not want anything from this Hotel and would refuse anything if offered. My last comment to the Clerk is "I could not for the life of me know how a Business can Run off a long-term client over a few measly dollars". And I don’t know what the additional room charge was going to be. It would not have mattered if it was only a Nickel. A poor attitude and an openly Hostile Conversation ran off a lifetime Customer of this Hotel.