Best Western Orlando West

I stayed at the location on Universal Blvd. From the moment I walked there, Maria did everything in her power to help. She made me feel safe since I have been going through some family issues. I stayed in several hotels in the last couple of weeks, and by far you guys exceeded my expectations. THANK YOU FOR YOUR HOSPITALITY AND DEDICATION, AND SUPPORT TO MAKE YOUR GUESTS COMFORTABLE AND SAFE. Maria is an amazing employee and a sweet person.

The hotel and room looked as if it was time for renovations and for the climate equipment to be cleaned/replaced, as they smelled of smoke, looked, and felt old. At least it was quiet for the night that we stayed and cleaned. Plus the location was convenient given that it was on Colonial Drive - not much of a drive from where one needed to go in suburban Orlando.

After 16 hours of travel we arrived at the hotel well tired. It turned out that the hotel was not functional and was closed. We had not been notified so after 2 hours with an employee on the chat from hotel.com we finally got another hotel. I'm completely done with the Best Western group