Caribe Cove Resort

Great Resort, very nice and quiet. The pool area is beautiful and cozy. We went in the winter and the water was pretty nice. It also has a small gym that serves well. The apartment we stayed in was great and functional.

Room was filthy, multiple surfaces thick with dust. Hairs in a bed, shower, sink. Dead bugs and cobwebs in corners. Squashed bugs on walls and doors. dead mosquitos on a lampshade also thick with dust. Blinds to the patio were broken and part missing replacement was promised but did not arrive. Parts of the floor did not fit and bits were missing, found thrown in a cupboard. Sofas were disgusting, stained and broken, looked like they had been rescued from a rubbish dump, spent 3 weeks there and nobody would sit in them. One bedroom had tv remote missing. Reception has free dvds to rent but no player in the apartment. Multiple plug sockets not working. One bedroom had no fan so had to have aircon on which made the other room too cold as that had a fan. Patio fan broken. Full oven provided but no cooking trays or dishes so oven was totally useless. Drawers in one bedroom had handles missing and had to opened using screws. All the furniture was worn out or broken. sink unit in the bathroom looked like a blind joiner had built it.. Very noisy diesel lawn cutter at 7.30 am. This is a rental apartment so a reasonable amount of wear and tear is acceptable but this was truly disgusting. The apartments are privatly owned and I would be ashamed to rent this. The rental company obviously have very low standards to have this on their books. Worst apartment I have ever stayed in in over 20 years travelling to Florida, All this was reported to reception and we asked to be moved. Didn't happen

I was very disappointed with Caribe Cove, it was my 4th time at this condo which I know VERY well. For many years under Wyndham management the experience was perfect but, at this time we had problems from the 1st to the 13th day with Vacasa. The problems pop up since the beginning with very high insurance fees which were never applied before during Wyndham time, but this was just the begging: 1st) The apartment was adapted for disabled person, this is not a problem, but the shower doesn’t have doors soaking all the bathroom every time. This characteristic is not listed on spec sheet at Vacasa’s website. 2nd) The shower plastic pipe was loosen and partially broken, I had to fix it. 3rd) One of suites had a old and uncomfortable mattress, which I strongly asked the conditions some days before of check in on Vacasa’s Customer Service, but the answer was always weak and unclear “we can not know each apartment condition because are owned by someone and not Vacasa”. Unbelievable!! 4th) At the first day when turning on the heating a VERY STRONG smell came from the A/C, a smoky smell like if something was burning. Not only due to the bad smell but I was also afraid of some safety issue! On the next day I called Vacasa’s Customer Relation at +1 888 261 0092, the agent took notes of my problem and promised call be back on the same day but nobody called and the problem wasn’t fixed neither. On the 2n day I called again Vacasa and a new ticket was open, at this time the problem was fixed (only on the 3rd day) but this agent also promised call be back, again nobody contacted me neither. I got an email only 8 days later!! 5th) One of suites has a curtain broken with missed plastic stripes leaving a gap of 20 in even when is completely closed, a privacy issue specially at night. This ticket was opened also but Vacasa simply didn’t care about it, the problem wasn’t fixed neither a feed back was replied. I have to put a fabric to give some privacy for my daughter 6th) After 3 days on the apartment the washing machine suddenly stoped working, but I gave up to call Customer Service and I asked the support from the front desk staff, these guys were very kind, efficient and fixed the problem quickly 7th) The last but not the least was the ZERO flexibility or customer oriented attitude, I request just 2 hours for a late check out once my daughter was sick and not feeling well, but feedback was cold and rude, they threatened me that an additional fee would be applied. Very bad “experience” >:(